Analyst, Crew Productivity & Process Improvement

Carnival Cruise Line; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Benefits

401(k) with company match

Paid Time Off

Tuition reimbursement

Complementary stand-by cruises

Job summary

Carnival Cruise Line is looking for an Analyst in Crew Productivity & Process Improvement in Miami. This role entails analyzing crew performance metrics, identifying trends, and enhancing operational processes through data analysis and reporting.

The ideal candidate will possess a Bachelor's degree and 2-4 years of relevant experience. Key responsibilities include developing reports, supporting process improvements, and collaborating with shipboard HR and operations teams.

Competitive benefits include health plans, 401(k), vacation, and complementary cruises.

Qualifications

• 2-4 years of experience in workforce management or operations.
• Experience in data analysis and process optimization.
• Strong communication and teamwork skills are required.

Responsibilities

• Analyze crew productivity metrics and develop reports.
• Identify efficiency gaps and lead improvement initiatives.
• Support workforce planning and staffing analysis.

Skills

Data analysis

Workforce management

Process improvement

Change management

Education

Bachelor's Degree in Engineering, Business or Operations

Master's Degree preferred

Job description

The Analyst, Crew Productivity & Process Improvement supports efforts to enhance crew performance and operational efficiency through data analysis, reporting, and process optimization. This role focuses on analyzing workforce productivity metrics, identifying trends, and supporting the development and implementation of tools and processes that improve crew effectiveness.

Working closely with operations, shipboard HR, product teams, and shipboard stakeholders, the Analyst translates data insights into actionable recommendations. The role contributes to ongoing improvements in scheduling systems, workforce planning, and process standardization, while supporting change management initiatives and adoption of new tools and technologies, including AI‑enabled solutions.

Responsibilities

• Analyze crew productivity metrics, performance trends, and utilization data; develop recurring reports and dashboards
• Identify efficiency gaps and lead initiatives to improve productivity and service quality
• Support workforce planning on the vessels and staffing analysis by partnering with operations leadership and Shipboard HR
• Assist in rollout and adoption of scheduling systems and new features, including user support and training materials
• Support product management activities for crew scheduling tools, including testing, documentation, and feedback collection
• Maintain and improve reporting tools, data models, and analytics frameworks
• Prepare and present insights on crew productivity, system performance, and operational improvements
• Support cross‑functional projects related to process improvement and system enhancements
• Performs other duties as assigned

Requirements

• Bachelor's Degree required – Engineering, business or operations (Master's Degree preferred)
• 2‑4 years of experience; preferred experience in workforce management, operations, process improvement, change management, product thinking
• This position is classified as “in‑office.” Employees must be based in or willing to relocate to the Miami/Ft. Lauderdale area and work from a designated Carnival office Monday through Thursday, with home work on Fridays.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when misconduct is observed or concerns arise.

Benefits

At Carnival, your total rewards package is much more than your base salary. All non‑sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs:

• Health Benefits:
  • Cost‑effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company‑paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off:
  • Holidays – All full‑time and part‑time with benefits employees receive days off for 8 company‑wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full‑time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full‑time employees receive 80 hours of sick time each year. Part‑time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand‑by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement

Equal Employment Opportunity Statement

Carnival Corporation & plc and Carnival Cruise Line are equal employment opportunity/affirmative action employers. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.