Analyst, Contract Operations

BD; Franklin Lakes (NJ); On-site; USD 67,000 - 107,000; Full time

Job summary

BD in Franklin Lakes, NJ, is seeking an Analyst, Contract Operations to manage high volumes of inquiries, ensuring accurate contract pricing and membership details while collaborating with cross-functional teams to improve GPO and local contract processes.

The role emphasizes data-driven insights using Excel and BI tools, building strong partnerships across BD sales, commercial, and CCO teams, and delivering timely solutions for healthcare customers.

Qualifications

• 1–3 years' experience in commercial contract operations or related areas such as pricing.
• Proficient Excel skills with large data manipulation to draw insights.
• Experience building cross-functional business partner relationships.
• Analytical problem-solving skills with continuous improvement mindset.

Responsibilities

• Manage and resolve a high volume of external and internal contract inquiries promptly using automation and reporting tools.
• Support pricing and membership strategies and coordinate calls to resolve stakeholder requests.
• Coordinate GPO group transitions with BD Central Membership to ensure roster accuracy.
• Prepare dealer notifications and communicate contract pricing and membership details to distributors.
• Provide SME guidance to improve accuracy, timeliness, and efficiency in GPO/local contract processes.
• Collaborate with partners to drive improvements in contract execution and renewal workflows.

Skills

Excel proficiency

Analytical thinking

Cross-functional collaboration

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Tools

SAP BI

Power BI

QlikView

Job description

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Job Overview

The Analyst, Contract Operations will play a crucial part in managing and resolving a high volume of external and internal inquiries, facilitating effective communication, and ensuring accurate contract pricing and membership details. You will collaborate with cross-functional teams, drive continuous improvements, and provide subject matter expertise to support our mission of transforming healthcare.

Responsibilities

• Manage and resolve a large volume of external (Distributor, GPO, Customer) and internal (BD sales, commercial integration teams, & CCO cross-functional teams) ad-hoc inquiries in a timely manner, utilizing automation and reporting tools.
• Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests. Facilitate and lead external/internal calls to quickly address and resolve stakeholder requests.
• Manage GPO Group Transitions, including effective collaboration with the BD Central Membership team to ensure roster alignment and effective dating.
• Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership details.
• Provide subject matter expertise to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in the GPO Group Transition process. Be accountable for key metrics, KPIs (key performance indicators), SLAs (service level agreements), and Individual Impact Goals to meet the strategic goals of the organization.
• Collaborate with business partners to drive continuous improvements around our GPO and/or Local contract execution and renewal processes.

Education

• High school diploma or GED required
• Bachelor's degree preferred

Experience

• 1-3 years' experience in commercial contract operations and/or related areas such as pricing required
• General understanding of end-to-end commercial contract operations processes preferred.
• Proficient Excel skills required with the ability to manipulate large data to draw insights, utilize Data Mining tools (SAP BI, Power BI, QlikView) preferred.
• Demonstrated experience building and maintaining strong cross-functional business partner relationships required.
• Analytical problem solver with demonstrated ability to identify opportunities for continuous improvement required.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA UT - Sandy

Additional Locations

USA IL - Vernon Hills, USA NJ - Franklin Lakes, USA UT - Salt Lake City, USA UT - Salt Lake City BAS

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$32.10 - $51.30 USD Hourly