Analyst, Commercial Services Administration

Toyota North America; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Health care plans

401(k) match

Paid holidays

Job summary

Toyota North America seeks a Commercial Services Administration Analyst to provide exceptional service to dealers and the Field Sales Team. You will collect and process loan payments and wholesale charges by due dates, reporting status to management.

This role supports the daily activity of the wholesale dealer portfolio within Commercial Services. Applicants should have a Bachelor's in finance or related field or 2+ years in banking/auto finance, strong attention to detail, and solid

Qualifications

• Bachelor’s degree or 2+ years in banking or auto finance.
• Experience with process improvement and ad hoc projects.
• Strong attention to detail and time management.
• Professional verbal and written communication skills.
• Ability to escalate issues and advise management.

Responsibilities

• Review daily activities of the Commercial Services Portfolio.
• Research and resolve suspense items and loan exceptions.
• Collect and process payments for dealer wholesale and commercial loans.
• Ensure wires are processed to dealers per policy promptly.
• Obtain approvals and maintain proper documentation.
• Report elevated risks to management.
• Answer dealer questions via phone and shared inbox.

Skills

Bachelor’s degree in finance

Process improvement

Attention to detail

Professional communication

Time management

Escalation and issue resolution

Education

Bachelor’s degree in finance, business administration, or related fields

Tools

Excel

DataScan

Audit Intelligence

Job description

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who We’re Looking For

Toyota’sCommercial ServicesDepartment is looking for a passionate and highly motivated Commercial Services Administration Analyst.

The primary responsibility of this role is to provide superior customer service to our dealers and the Field Sales Team. In this role, you will collect and process all loan payments and wholesale charges by their respective due date while reporting status to management.

Reporting to the Commercial Services Administration Supervisor, the person in this role will support the Commercial Services department's objective to be responsible for the daily activity of the wholesale dealer portfolio.

What You’ll Be Doing

• Reviewing daily activities of the Commercial Services Portfolio to ensure systems accurately reflect all loans and charges.
• Ensuring suspense items and loan exceptions are researched and processed/resolved in a timely manner.
• Collecting and processing all payments related to dealer wholesale and commercial loans.
• Ensuring wires are processed to the dealers in accordance with policies and procedures and are completed in a timely manner.
• Obtaining approvals and maintaining appropriate documentation to file accordingly.
• Reporting heightened risks or unusual situations to management and appropriate parties.
• Responding to dealer questions via phone calls and shared inbox within department expectations.

What You Bring

• Bachelor’s degree in finance, business administration, or related fields, or 2+ years of related professional experience in banking or auto finance.
• Experience in process improvement, report creation, and ad hoc projects that add value to the department and/or company.
• Strong attention to detail, problem-solving, and task management skills, with the ability to maintain accuracy, focus, and composure in fast-paced, high-volume environments.
• Strong professionalism and communication skills, both verbal and written.
• Ability to have good follow-through on requests for information/support with strong time management.
• Know when to escalation issues and can clearly explain situations and provide recommendations to management in a timely fashion.

Added bonus if you have

• Previous experience with DataScan / On-Site systems such as Wholesale Intelligence (WI) and Audit Intelligence (AI).
• Intermediate to advanced proficiency in Microsoft Office Suite with a focus on Excel, including experience with formulas, pivot tables, and macros.

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].