Analyst, Case Management - Field - Must live in Louisiana

CVSHealth; Louisiana (MO); On-site; USD 29,000 - 51,000; Full time

Job summary

CVS Health is seeking a dedicated care coordinator in Louisiana to support case management and member education. The role emphasizes holistic collaboration with care teams and active member engagement to improve health outcomes.

The position requires 40 hours weekly, with potential evening hours and travel up to 50%. A bachelor's degree and health-care related experience are preferred, with comprehensive benefits provided.

Qualifications

• Must reside in Louisiana - Region 4.
• 2+ years' experience in behavioral health or related field.
• 2+ years' experience with adult and/or adolescent populations.
• Ability to travel up to 50%.
• Ability to interface with customers/clients.
• Attention to detail and thorough documentation.

Responsibilities

• Consult with case managers, supervisors, and medical directors using a holistic approach.
• Present cases at conferences to obtain multidisciplinary reviews.
• Identify and escalate quality of care issues through established channels.
• Provide coaching and support to empower members for healthy choices.
• Assist in engaging members to participate with their providers.

Skills

Attention to detail

Travel required

Customer interface

Behavioral health experience

Adult/adolescent populations

Louisiana residency

Education

Bachelor's Degree

Tools

MS Office

MS Teams

Outlook

SharePoint

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Conducts routine care coordination, support, and education through the use of care management resources in order to facilitate appropriate healthcare outcomes for members. Helps implement projects, programs, and processes for Case Management. Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area.

A Brief Overview

Conducts routine care coordination, support, and education through the use of care management resources in order to facilitate appropriate healthcare outcomes for members. Helps implement projects, programs, and processes for Case Management. Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area.

What you will do

• Consults with case managers, supervisors, medical directors and/or other health programs using a holistic approach, to overcome barriers to meeting goals and objectives.
• Presents cases at case conferences to obtain a multidisciplinary review in order to achieve optimal outcomes.
• Identifies and escalates quality of care issues through established channels.
• Demonstrates negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
• Delivers influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
• Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
• Assists in encouraging members to actively participate with their provider in healthcare decision-making.
• Conducts comprehensive evaluations of referred members’ needs/eligibility using care management tools and recommends an approach to case resolution.
• Must reside in Louisiana - Region 4 (Parishes: Evangeline, St. Landry, Acadia, Lafayette, St. Martin, Vermillion, or Iberia)

Required Qualifications

• Demonstrated attention to detail.
• Ability to travel up to 50% of time.
• Ability to interface with customers/clients.
• 2+ years' experience in behavioral health, social services or appropriate related field equivalent to program focus.
• 2+ years' experience with adult and/or adolescent populations.
• Must reside in Louisiana - Region 4 (Parishes: Evangeline, St. Landry, Acadia, Lafayette, St. Martin, Vermillion, or Iberia)
• Ability to work 2 days weekly until 9pm local time.

Preferred Qualifications

• Medicaid experience.
• Waiver experience
• Crisis intervention skills
• Managed care/utilization review experience
• Familiarity with QuickBase
• Case management and discharge planning experience
• Demonstrated proficiency with personal computer, keyboard navigation, and mouse
• Familiarity and proficiency with MS Office Suite applications including MS Teams, Outlook, Word, Excel, and SharePoint.

Education

Bachelors Degree

Anticipated Weekly Hours

40 hours/week Monday-Friday

Variable work schedule with ability to work 2 days weekly until 9pm local time.

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $36.78

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.