Analyst - Applications

Avangrid; Augusta (ME); Hybrid; USD 77,000 - 123,000; Full time

Benefits offered by this job

Bonuses 12%

401(k) match

Health insurance

Tuition reimbursement

Professional development

Job summary

Avangrid Auditor supports SAP IS-U/CCS and related modules, working with end users and process owners to capture requirements and implement improvements. The role focuses on configuring reporting capabilities and ensuring data integrity across Retail Access, EDI and device management programs, with occasional cross-over to other SAP areas.

Willingness to learn independently and strong communication skills are essential, including collaboration with remote teams and on-site staff at Augusta, ME.

Qualifications

• Bachelor’s degree in a related field with 3 years of relevant experience.
• Demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System.
• Knowledge of SAP includes Retail Access, EDI, Device Management, Back office and Front office.
• Understanding of Customer Service related business processes.
• Strong analytical, complex problem solving and negotiation skills.
• Able to work with remote clients and functional teams.
• Strong focus on solution quality and ability to multi-task.

Responsibilities

• Provides day-to-day phone/on-site support, supports the help desk, and supports the functional business areas.
• Understanding business processes in Retail Access, EDI and device management.
• Develop solutions through process or configuration changes to meet end user requirements.
• Implement configuration changes and prepare specifications for approved changes.
• Coordinate integration points between SAP modules and ensure interface data integrity.
• Maintain and update Business Process Procedures and training materials.
• Plan security access definition, testing and approval.
• Provide ongoing end user training and support as required.
• Design and maintain master data and interfaces.

Skills

Analytical skills

Communication

Independent learning

Multi-tasking

Team collaboration

Education

Bachelor’s degree in a related field

Tools

SAP IS-U/CCS

EDI

Device Management

SAP modules

Job description

Analyst - Applications

Reports to: Senior Manager - SAP

Work Type: Office

Location(s): Augusta, ME

The base salary range for this position is dependent upon experience and location, ranging from ($76,600 - $122,500)

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12%
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

Job Summary:

Works with SAP end users and process owners to understand ongoing process requirements (changes, modifications, and system improvements). Provide configuration and ad hoc/custom reporting capabilities to the business units. Responsibilities are focused on the Avangrid (New York, CMP, UIL) SAP system. This includes but is not limited to Retail Access, EDI and Device Management programs, Supply Services functions, with possibilities to cross over to local SAP CRM, Financial and Billing functions. Some work in the applications outside of SAP may be required as well. Willingness to learn independently and strong communication skills are a must.

Key Responsibilities:

• Provides day-to-day phone/on-site support, supports the help desk, and supports the functional business areas.
• Understanding business processes and issues in the following functional areas: Retail Access, EDI and device management.
• Develop solutions through process changes and/or configuration changes to meet ongoing end user requirements.
• Implement configuration changes as required and prepare specifications for approved changes.
• Work with other SAP support functional team members to coordinate integration points between SAP modules and ensure interface data integrity.
• Maintains and updates relevant documentation including Business Process Procedures (BPPs), reference materials, training materials.
• Changes request/transport review and approval.
• Services review and testing for all clients (OSS support).
• Investigates the use of available SAP functionality not currently being utilized.
• Plans security access definition, review, test and approval.
• Provides on-going end user training and end user support as required.
• Designs, configures and debugs related master data.
• To maintain data requirements for interfaces.
• After hour on-call rotation required.

Required Qualifications:

• Bachelor’s degree in a related field with 3 years of relevant experience. An equivalent combination of education and experience may be considered.
• Demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System.
• Knowledge of SAP includes but is not limited to the functional areas of: Retail Access, EDI, Device Management, Back office and Front office.
• Understanding of Customer Service related business processes.
• Strong Analytical, complex problem, solving and successful negotiation skills in a fast-paced workplace environment.
• Able to work with others to design effective processes and system solutions.
• The ability to work with remote clients and functional teams.
• Strong focus on solution quality - Able to multi-task and work under tight deadlines and have ability to work independently.
• Capable of business process to technology translation with strong understanding of deskside tools.
• Have strong desire to excel and learn new systems independently.
• Experience working with business process.
• Project Management experience desired.
• Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and verbally with internal stakeholders.
• Ability to establish and maintain collaborative and productive working relationships.
• Strong organizational and time management skills with a commitment to solving problems in an analytical manner.
• A high level of attention to detail, good judgment, analytical ability is essential.

Company: CENTRAL MAINE POWER CO Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: September-16-2026

We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil and Australia and maintains markets such as Japan and Poland, among others, as growth platforms.

Do you want to be part of the energy of the future? Do not hesitate, join us!