Analyst, Account Management

Mastercard; New York (NY); On-site; USD 72,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Tuition reimbursement

Job summary

Mastercard is seeking an Analyst, Account Management to manage a portfolio of Community Institution customers and deliver an exceptional Mastercard experience. You will build relationships, identify growth opportunities, support business initiatives, and partner across Mastercard to meet customer needs in a fast-paced, team-based environment.

You will help customers maximize value from Mastercard partnerships while contributing to Team Catalyst's innovative account management model and strategic

Qualifications

• Experience in account management or customer success.
• Strong communication with internal/external stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage as the primary relationship manager for a portfolio of Community Institution customers, building trusted partnerships and supporting customer success.
• Grow engagement by expanding Mastercard products, services, and solutions.
• Advise on customer priorities, challenges, and goals to provide relevant recommendations.
• Execute day-to-day account management activities, including communications and action planning.
• Collaborate with Product, Services, Technology, Operations, Marketing, and Sales to deliver solutions.
• Support renewals, pricing requests, presentations, and business cases.
• Educate customers via webinars, office hours, and portfolio communications.
• Drive improvements to customer experience and operational efficiency.

Skills

Relationship management

Customer success

Communication

Analytical thinking

Problem solving

Collaboration

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Account Management

Title And Summary

Analyst, Account Management

Overview

Mastercard's Community Institutions team is launching Team Catalyst, an innovative new account management model designed to redefine how we partner with our longer-tail customers.

As customer expectations evolve and operational complexity increases, we are transforming from a traditional one-to-one account management structure to an agile, team-based model that enables us to deliver deeper expertise, greater consistency, and broader access to Mastercard's capabilities.

Team Catalyst is an incubation team focused on building the future of customer partnership and engagement. We are challenging conventional approaches, creating scalable strategies, leveraging data and automation, and finding new ways to bring the full power of Mastercard to our customers.

This role offers a unique opportunity to help design, build, and scale a new model while directly influencing customer growth, experience, and operational excellence across a portfolio of Community Institution customers.

If you thrive in fast-paced environments, enjoy turning ideas into action, and are energized by solving complex problems, we'd love to meet you.

The Role

As an Analyst, Account Management on Team Catalyst, you will manage a portfolio of Community Institution customers and help deliver an exceptional Mastercard experience.

You will build customer relationships, identify opportunities for growth, support business initiatives, and partner across Mastercard to address customer needs. Working within a highly collaborative team environment, you will help customers maximize the value of their Mastercard partnership while contributing to Team Catalyst's innovative account management model.

Key Responsibilities

• Manage: Serve as the primary relationship manager for a portfolio of Community Institution customers, building trusted partnerships and supporting customer success.
• Grow: Identify opportunities to expand customer engagement and adoption of Mastercard products, services, and solutions.
• Advise: Develop an understanding of customer priorities, challenges, and goals to provide relevant recommendations and support.
• Execute: Lead day-to-day account management activities, including customer communications, action planning, issue resolution, and follow-up.
• Collaborate: Partner with teams across Product, Services, Technology, Operations, Marketing, and Sales to deliver solutions and address customer needs.
• Support: Assist with renewals, pricing requests, presentations, business cases, and other commercial activities.
• Educate: Deliver customer engagement activities including webinars, office hours, portfolio communications, and customer education programs.
• Improve: Contribute ideas and process improvements that enhance customer experience, operational efficiency, and team performance.

All About You

• Relationship builder with a passion for customer success.
• Strong communicator who can build credibility with customers and internal stakeholders.
• Curious and proactive problem solver.
• Organized and able to manage multiple priorities effectively.
• Analytical mindset with the ability to turn insights into action.
• Collaborative team player who thrives in a fast-paced environment.
• Growth-oriented with a willingness to learn and take on new challenges.
• Adaptable, resourceful, and comfortable navigating change.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard benefits for full time (and certain part time) employees generally include:

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on-site fitness facilities in some locations

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Pay Ranges

New York City, New York: $72,000 - $115,000 USD