AMS Lab Operations

Apple Inc.; San Diego (CA); On-site; USD 61,000 - 101,000; Full time

Benefits offered by this job

Medical and dental coverage

Stock programs

Employee discounts

Relocation assistance

Job summary

Apple Inc. seeks an engineering technician to set up and tear down test boards and equipment, maintain lab safety, and collect data for key metrics. You will manage test procedures requests from engineers and ensure reliable operation in a fast-paced environment.

The role requires reading schematics, wiring knowledge, and effective communication with the team. Strong English proficiency is essential, with experience in a lab or data center setting considered a plus.

Qualifications

• Bachelor's degree preferred in a technical field or 4+ years in lab/customer service roles.

Responsibilities

• Set up and tear down test boards and equipment.
• Maintain lab standards for safety, cleanliness, and organization.
• Collect data for critical lab metrics and track progress.
• Inventory, calibrate, and maintain test equipment.
• Configure installations using schematics and BOMs.
• Repair and troubleshoot wiring and semi-complex assemblies.
• Read and follow written instructions, diagrams, and schematics.

Skills

Test equipment setup

Data collection

Customer service

Troubleshooting

Lab safety

ESD procedures

Soldering

Reading schematics

Education

Bachelor's degree preferred

Tech-related associate/bachelor's

Tools

Oscilloscopes

DMM

Signal generator

Signal analyzer

Job description

We seek an engineering technician responsible for test equipment setup, tear down, maintenance, data collection, and logistics. The customer service technician ensures the engineering service request operates reliably and satisfies the customer's end-use requirements. Experience working with customers and managing the interaction is essential.

Description

Responsible for test board and equipment setup, tear down, maintenance, data collection, and logistics.Responsibilities will also include maintaining lab standards to keep them safe, clean, and organized.Deploy test boards that run automated tests from engineering and troubleshoot issued requests that potentially have test setup issues.Remove and redeploy test board setups that need new test procedures from engineers' requests in a regular cadence.Collect data for critical metrics for the lab and track progress.Perform test equipment inventory, calibration, and maintenance routine.Understand and configure electro-mechanical component installations using BOM, drawings, and schematics.Perform electro-mechanical repair, troubleshoot wiring, and test modified semi-complex assemblies without supervision on standard projects.Communicate effectively and recommend changes on the document where applicable to actual wiring and mechanical build of assembly.Perform self-inspection according to the Manufacturing and or internal procedure checklist.Identify problems, document them, and bring them to the supervisor's attention.Check equipment for calibration status expired materials, and follow all ESD and other general housekeeping procedures.Detail oriented. Must read and follow written instructions, schematics, and diagrams correctly.Demonstrate proficiency in English - reading, writing, and verbal communication.

Responsibilities

• Ability to be self-motivated and accountable in a fast-paced, independent environment.
• Ability to think creatively as well as methodically regarding technical issues.
• Respond promptly to customer inquiries and acknowledge and resolve customer issues.
• Communicate and coordinate with colleagues and provide feedback on the efficiency of the customer service process.
• Strong troubleshooting with critical thinking, attention to detail, and organizational skills.
• Ability to multitask, manage time, and prioritize and work in an unsupervised environment
• Understanding basic electronics and knowledge of lab equipment (Oscilloscopes, DMM, signal generator, signal analyzer) is helpful.
• Basic understanding of MS Office, PDFs, and the ability to read basic schematic, BOM, and documentation.

Minimum Qualifications

• Bachelor's degree preferred.

Preferred Qualifications

• Associate or Bachelor's Degree in a Tech-related Major or 4+ years of equivalent experience in a Lab or customer service in a data center environment or field service technician.
• The ability to read schematics and set up various cable connectivity types to test equipment and DUT is a plus.
• Basic user-level understanding of Unix/Windows and Networking with Enterprise Switches and Routers is a plus.
• Ability to solder and rework PCBA components SMT, Through holes, wires, terminal and fine pitch parts.
• General test instrumentation hardware and software knowledge is a plus.
• Experience with environmental chamber operation and support.
• The ability to occasionally lift 50 lbs. of equipment set up on the bench.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $34.31 and $73.20/hr, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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