AML Quality Assurance Investigator

eBay; Austin (TX); On-site; USD 72,000 - 123,000; Full time

Job summary

eBay’s Financial Intelligence Unit (FIU) seeks a Quality Assurance Specialist to strengthen FIU investigations and support Enhanced Due Diligence in a fast‑paced, global environment.

Reporting to the FIU Quality Assurance Manager, you will review case work, assess SAR decisions, and collaborate with investigators and compliance partners to drive accurate reporting and continuous improvement across the program.

Qualifications

• 4+ years investigating money laundering, terrorist financing, or related financial crime in a BSA/AML compliance, regulatory, or law enforcement environment.
• 2+ years of quality assurance review experience.
• Knowledge of BSA/AML laws and regulations, reporting and record retention requirements, OFAC compliance, and international AML/CFT standards.
• Strong analytical, investigative research, writing, and documentation skills.
• Advanced Microsoft Office skills, including Excel, Word, PowerPoint, and Access, including use of pivot tables; Tableau experience is preferred, and Microsoft Visio or omniGraffle experience is required.
• AML or fraud-related certification such as CAMS, CFCS, CFE, or similar is preferred.

Responsibilities

• Strengthen the quality and consistency of FIU investigations by reviewing suspicious activity case work, including SAR and No SAR decisions, for accuracy, completeness, and adherence to internal procedures and regulatory requirements.
• Support the preparation and filing of suspicious activity reports with FinCEN and other applicable regulatory bodies, helping ensure timely, well-documented, and compliant reporting.
• Conduct detailed research across internal and external sources to identify financial crime risk indicators, develop clear investigative findings, and contribute to strong case outcomes.
• Partner with FIU investigators and cross-functional stakeholders to identify and apply AML typologies, investigative techniques, and analytics that improve the effectiveness of the investigations program.
• Perform and support reviews of escalated AML and EDD matters, including PEP reviews, Special Interest Person escalations, registration model alerts, and periodic EDD reviews, helping assess risk and determine appropriate next steps.
• Contribute to continuous improvement by helping scope and enhance investigative tools, case management workflows, and related analytics that support efficient, scalable FIU operations.

Skills

AML investigations

Regulatory compliance

Analytical thinking

Documentation

Tools

Excel

PowerPoint

Access

Tableau

Visio

Job description

eBay’s Financial Intelligence Unit (FIU) seeks a Quality Assurance Specialist to strengthen FIU investigations and support Enhanced Due Diligence in a fast‑paced, global environment.

Reporting to the FIU Quality Assurance Manager, you will review case work, assess SAR decisions, and collaborate with investigators and compliance partners to drive accurate reporting and continuous improvement across the program.