AML Investigator III

Zim Directory; San Francisco (CA); A distancia; USD 110.000 - 152.000; Jornada completa

Descripción de la vacante

Mercury is hiring an AML Risk Investigator in the United States to help manage transaction monitoring queues, review alerts, and respond to information requests from partner banks. You will investigate potential financial crime, document findings, and draft clear reports while collaborating with internal teams and external partners.

The role emphasizes risk-based monitoring, process automation, and building scalable case management practices to protect customers and the financial ecosystem.

Formación

• Experience identifying money laundering, detecting fraud, or financial crime in banking, fintech, or other financial services.
• Fluent in banking transactions (ACH, checks, debit/credit, wires) domestic and international.
• Knowledge of international activity and ownership.
• Empathetic communication with users; clear written and verbal explanations.
• Ability to automate processes and improve efficiency.

Responsabilidades

• Provide input on new transaction monitoring rules and tune existing ones.
• Review AML alerts in the transaction monitoring queue and take action.
• Contact users for information on account usage and transactions.
• Coordinate with partners and internal teams to review information from users.
• Investigate RFIs from partner banks and deliver clear AML reviews.
• Make decisions on user accounts, including locking or closing.
• Develop understanding of expected activity for each user type.
• Document investigative findings and escalate unusual or suspicious activity.
• Develop an unfailing eye for potential fraud or money laundering.
• Explore tools to make the job easier.
• Write documentation on current processes and train teammates.

Conocimientos

AML investigations

Transaction monitoring

RFIs

SAR drafting

Banking knowledge

Attention to detail

Communication skills

Descripción del empleo

Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives.The challenge is to do so while ensuring we protect Mercury, customers and the broader financial ecosystem from bad actors and harmful, illegal or unauthorized activities.

Our AML Investigations team is crucial in this mission and is responsible for detecting suspicious activity, conducting thorough investigations, and shutting down bad actors. This team is growing and we’re looking to hire an additional AML Risk Investigator to help us with Bank Partner Requests for Information, Transaction Monitoring, Financial Crime Investigations, Case Management and drafting Unusual Activity Reports. As a member of our Investigations team, you’ll help handle our transaction monitoring queues while balancing an eagle eye for risk with excellent user experience. To begin with, you’ll work to help make sure we have smart, risk-based monitoring in place and help build out our case management technology and processes.

You’ll need to learn how a really wide range of businesses work and bring your knowledge to bear on our processes and product. Some of this work is repetitive and requires close attention to detail, so we need someone who loves working fraud and anti-money laundering transaction queues and managing a variety of complex investigations.

* Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:

• Provide input as we implement new transaction monitoring rules and tune existing ones
• Review AML, and other financial crime alerts in our transaction monitoring queue and take action as needed
• Contact our users for information on their account usage and transactions
• Work with our partners and internal team members to review and assess information received from users
• Investigate and respond to Requests for Information (RFIs) from our Partner Banks, delivering clear, well-supported AML reviews on customer’s account activity
• Decision user accounts as needed, including locking or closing accounts
• Develop an understanding of expected activity for each type of user we work with
• Document investigative findings and elevate unusual or potentially suspicious activity to our Partners for SAR consideration
• Develop an unfailing eye for potential fraud or money laundering
• Investigate tools that would make your job easier
• Write clear documentation on current processes and help train future teammates

Some things that might make you successful in a role like this:

• Have experience in identifying money laundering, detecting fraud, or other financial crimes related behavior in banking, fintech, or other financial services through vendor AND in-house developed transaction monitoring rules
• Be fluent in the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
• Understand the business banking landscape and have familiarity with international activity and ownership
• Exercise empathy and understanding when communicating with users
• Communicate complicated concepts with efficiency and clarity, both in speech and writing
• Manage relationships with external parties with confidence and kindness
• Work with efficiency and focus
• Understand how to keep an organized and clean inbox
• Love problem solving and making teams, product, and processes more efficient
• Derive joy from customer joy
• Enjoy thinking about how to automate as much of your job as possible
• Be curious about the US banking system, startups, and ecommerce companies

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700—$152,100 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500—$136,900 USD