AMI Data Analyst

Southern Company; Birmingham (AL); On-site; USD 90,000 - 110,000; Full time

Job summary

Alabama Power seeks an AMI Data Analyst to oversee data flow from 1.6 million meters to APC billing systems. You will ensure data quality, monitor AMI system performance, and resolve data transmission issues to keep billing and related systems operating smoothly.

You will work with Energy Sales, Technology, Customer Services, Regulatory, and Metering Services to maintain timely data provision and report operational results. Strong communication and analytical skills are essential.

Qualifications

• Four-year degree preferred (business, computer systems, or engineering).
• 2+ years in customer services, metering, technology, or data analysis roles.

Responsibilities

• Ensure continuous availability of high-quality AMI data to billing and other systems.
• Monitor AMI system performance and data flow throughout the day.
• Identify and troubleshoot data flow issues across hardware, software, and network.
• Analyze Load Profile data with partner departments to improve data quality.
• Prepare summaries and reports for APC management.

Skills

Data analysis

Communication

Teamwork

On-call readiness

Problem solving

Education

4-year degree (preferred) in business, computer systems, or engineering

Tools

Sensus RNI

MV90Xi

C2M

Job description

AMI Data Analyst

The AMI Data Analyst position is a highly technical job that oversees the flow of AMI (Advanced Meter Infrastructure) data from 1.6 million customer meters to the APC billing systems. This position ensures the continuous availability of high quality data from the AMI Systems (Sensus RNI, MV90Xi) to C2M and all other systems that rely on meter data (for billing and other uses, both internal and external). The AMI Data Analyst will ensure that servers, routers, operating systems, and databases are operating correctly and reporting data. They will analyze the daily performance of all meters, ensure the continuity and quality of data, monitor the billing success, and identify potential operational problem areas. The AMI Data Analyst will ensure the resolution of any meter exceptions caused by system performance, application, or system failures to transmit meter data to other systems, such as C2M. They will work with other team members to prepare daily analysis of AMI system performance, report problem areas to identify performance trends, and develop operational processes to improve data collection.

The AMI Data Analyst will work closely with our partner organizations: Energy Sales and Services, Technology Organization, Customer Services, Regulatory, Power Delivery, and Metering Services. Strong relationships and clear communication between these groups is needed to ensure meter data is provided to all required systems in a timely manner to best serve our customers.

JOB REQUIREMENTS (Education, Experience, Knowledge, and Skills)

• 4- year degree in business, computer systems, or engineering is preferred

• 2+ years of experience in Customer Services, Metering Services, Technology Organization, Power Delivery operations, data analysis, or communications systems

• Ability to work and communicate effectively with the internal partner departments, managers, vendors, and suppliers

• Ability to manage multiple complex technology and business issues

• Strong interpersonal skills and ability to work well in team setting

• Knowledge of Customer Services billing processes and field services, communications systems (particularly RF), metering technologies, and the TO systems necessary to monitor and measure the deployment of over 1.5 million meters

• Occasional "on call" assignments/irregular hours will be required

JOB RESPONSIBILITIES

• Ensure continuous availability of high quality data from the AMI Systems (Sensus RNI, MV90Xi, C2M ) among many other systems that rely on meter data

• Monitor and review data several times during each working day to ensure AMI system performance

• Detailed knowledge of data flow processes and architecture associated with transporting data from the meters to the data collectors, communications systems, and TO systems

• Identify and troubleshoot issues with AMI Systems and infrastructure (hardware, software, and network) that interrupt data flow processes

• Ability to detect anomalies and exceptions to the quality standards for the data

• Ability to analyze Load Profile data and make appropriate edits working with partner departments (Energy Sales, Customer Services, Revenue Accounting)

• Ability to work with others to achieve resolution for issues with AMI Systems or data quality

• Provide training as necessary to team members or internal partners

• Enhance work practices by assisting with specifying requirements, designing, building, testing, and evaluating the various; write queries, scripts, or programs to enhance data analysis

• Daily communication with internal partners to ensure accurate dataflow

• Prepare summaries and reports of AMI operational activities and results for APC management

SKILLS & BEHAVIORAL ATTRIBUTES

• Excellent communication skills

• Self-directed with strong initiative

• Accountability - takes personal ownership of projects and responsibilities

• Strong teamwork, collaboration, and participation

• Continuous learner – seeks growth and development

• Ability to build and maintain relationships with partners

• Consistently sets and maintains high performance standards

• Demonstrates customer service mindset

• Supports the concepts of Diversity, Equity, and Inclusion

• Recognized as a Student of the Business

• Must demonstrate behaviors consistent with the Company's values of unquestionable trust,

superior performance, and total commitment

Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama.

For more information, visit www.AlabamaPower.com and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.