AmeriCorps Workforce Specialist Team Lead

Goodwill Industries of South Florida Inc; Fort Lauderdale (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Goodwill Industries of South Florida Inc is seeking a Workforce Specialist and peer leader to strengthen team effectiveness, deliver coaching on the spot, and drive member development. You will organize service projects, model best practices, and support a diverse team.

You will lead weekly team meetings, serve as a communication bridge among members, program staff, and site supervisors, and provide guidance in alignment with organizational values.

Qualifications

• High school diploma or equivalent.
• Bi-lingual English/Spanish or Creole is a plus.
• Valid driver’s license.
• Basic computer skills including Microsoft Office.

Responsibilities

• Lead weekly team meetings and member development/reflection activities.
• Organize and facilitate team service projects.
• Model service practices and provide on-the-spot assistance and training.
• Serve as a communication bridge between members, program staff, and site supervisors.
• Perform other duties as assigned.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Quality Management

Diversity

Ethics

Planning and Organizing

Professionalism

Adaptability

Safety and Security

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Role Focus:Serve as both a Workforce Specialist and a peer leader for a team member.Enhance team effectiveness, cohesion, and development.Additional Duties:Model service practices and provide on-the-spot assistance and training to other members.Lead weekly team meetings and member development/reflection activities.Organize and facilitate team service projects.Serve as a communication bridge between members, program staff, and site supervisors.Perform other duties as assigned.Not Allowed:Cannot sign member timesheets, evaluate or discipline members, or manage program payroll/budget.Valid driver’s license.Must have a high school diploma or its equivalent.Has not enrolled more than four times in an AmeriCorps State or National Direct Program, or more than five one-year terms for VISTA programs or two terms for NCCC programs.Strong desire to serveCommitment to diversity, teamwork and self-developmentA desire to work with youthBasic computer skills, including Microsoft experienceBi-lingual (English, Spanish and/or Creole), a plusCompetencies:To perform the job successfully, an individual should demonstrate the following competencies:Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics.Technical Skills - Pursues training and development opportunities, striving to build knowledge and skills continuously, shares expertise with others.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in both positive and negative situations; listens and requests clarification; responds well to questions; demonstrates effective group presentation skills.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.Quality Management - Seeks opportunities to enhance and promote quality; exhibits accuracy and thoroughness.Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.Organizational Support - Follows policies and procedures, completes administrative tasks accurately and on time, supports the organization's goals and values, and promotes affirmative action and respect for diversity.Planning and Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration, regardless of their status or position; accepts responsibility for one's actions; follows through on commitments.Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to enhance performance; monitors own work to ensure quality.Quantity - Meets productivity standards; completes work promptly; strives to increase productivity; works efficiently and effectively.Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.Physical Demands: The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and walk. The employee is frequently required to use their hands to forge, handle, or feel objects, and to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work Environment: The noise level in the work environment is usually quiet.