AmeriCorps Community Connector II - General

CHRISTUS Health; Tyler (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

CHRISTUS Health partners with AmeriCorps to deliver outreach, education, and navigation services addressing social determinants of health in our communities. The AmeriCorps Community Connector II role involves mentorship, data consolidation, and delivering culturally competent, patient-centered screening and referrals to connect individuals with resources.

The position supports care coordination, develops care plans, tracks outcomes, and collaborates with clinical teams to address health needs

Qualifications

• High school diploma or equivalent required.
• Some college or a Community Health Worker training program preferred.
• Computer skills including data entry into EMR systems, report extraction and spreadsheet data maintenance.
• Strong organizational and communication skills required.
• Bilingual English/Spanish preferred.

Responsibilities

• Meets applicable competencies and conducts social needs screenings with referrals and navigation.
• Assists individuals in creating action plans and monitors progress.
• Provides health, wellness, disease-prevention education to individuals and families.
• Mentors and coaches team members and provides guidance for program implementation.
• Maintains documentation and data in compliance with policies and regulations.

Skills

Strong organizational skills

Communication skills

Bilingual English/Spanish (preferred)

Education

High school diploma or equivalent

Some college or CHW training program preferred

Tools

EMR data entry

Report extraction

Spreadsheet data maintenance

Job description

CHRISTUS Health, as a recipient of grant funding, partners with AmeriCorps State and National to provide outreach, education, and navigation services to address the social determinants of health across each of the communities we serve. Significant goals of this partnership are to: 1)Serve communities with concentrated poverty, rural communities, and tribal communities; 2) Create workforce pathways for AmeriCorps members, including deliberate training, such as pre-apprenticeship and apprenticeship opportunities, certifications, and hiring preferences or support; and 3) Enhance member experience by providing opportunities for skill attainment, personal growth, and connections to the community they are serving in support of a lifetime of civic participation.

To this end, CHRISTUS Health will engage with individuals to serve their communities as AmeriCorps service members. Members serve for a minimum of a one-year term and will not be considered employees of CHRISTUS Health. Members have the opportunity to receive Community Health Worker training and obtain state certification. A living allowance, health insurance, and end of service education award (managed by AmeriCorps State and National) are provided, but other CHRISTUS Health employee benefits will not be offered to individuals participating in this program.

More information about AmeriCorps is available here: Serve | AmeriCorps

Summary:

Working collaboratively with AmeriCorps Community Connector Members, Community Health Workers, clinicians, and administrative staff, the AmeriCorps Community Connector II uses advanced community health skills to provide mentorship, technical assistance, and quality review for AmeriCorps Community Connector I team members. The role includes consolidating programmatic data and sharing insights with leadership.

The Community Connector II delivers culturally competent, patient-centered screening, referral, and navigation services to connect individuals and families with appropriate social and medical resources. This position supports individuals in developing care plans, identifying barriers, setting goals, and accessing needed services. Additionally, the role facilitates communication between individuals and clinical or community providers, provides health and wellness education, maintains accurate data and documentation, and supports initiatives aligned with the Community Health Needs Assessment and Community Health Improvement Plan.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Conducts social needs screenings and links individuals to appropriate community resources through referral and navigation services.
• Assists individuals in creating action plans to address identified needs, encouraging goal-setting, problem-solving, and ongoing progress monitoring.
• Provides health, wellness, disease-prevention, and resource education to individuals and families.
• Mentors and coaches AmeriCorps Community Connector I team members, providing guidance, skill-building, and technical assistance for program implementation.
• Supports daily program planning and delivers regular updates to the Connector I team members.
• Observes and reviews Connector I activities, including patient interactions and data entry, to ensure quality, accuracy, and adherence to program standards.
• Reviews and consolidates programmatic data and provides regular reports on performance metrics and program impact to ministry leaders and the AmeriCorps team.
• Builds trusting relationships through culturally appropriate support, structured visits, and follow-up communications across various community settings.
• Maintains up-to-date knowledge of community resources and collaborates with
• community-based partners to support individuals’ needs and gather feedback on referral outcomes.
• Enhances care coordination by facilitating communication and relationships between individuals and healthcare or community providers.
• Collaborates with supervisors and clinical teams to coordinate care and address identified healthcare needs.
• Supports individuals with chronic disease self-management and medication adherence.
• Promotes appropriate use of primary care and assists individuals in identifying primary care options and establishing a medical home.
• Completes accurate documentation and maintains data in compliance with organizational policies, state and federal regulations, and confidentiality requirements.
• Protects all patient information and adheres to all privacy and confidentiality standards.
• Committed to serving vulnerable populations and a willingness to learn about health issues, the healthcare system, and community resources.
• Perform other related duties as assigned.

Requirements:

Education/Skills

• High school diploma or equivalent required
• Some college or a Community Health worker training program preferred
• Computer skills (to include data entry into Electronic Medical Records Systems, report extraction, and data maintenance in spreadsheets) required
• Strong organizational and communication skills required
• Must have good judgment, initiative, flexibility, and the ability to build positive, open-minded, and nonjudgmental relationships
• Bilingual (English/Spanish) preferred

Experience

• 2 or more years of experience in volunteering or working in a community setting, healthcare facility, public health department, or community-based organization preferred

Licenses, Registrations, or Certifications

• Promotor(a) or Community Health Worker Certification required within 6 months of hire

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time