Americas Sales Business Partner Manager

Twilio Inc.; United States; Remote; USD 117,000 - 172,000; Full time

Job summary

Twilio is seeking an Americas Sales Business Partner Manager to serve as the right hand to Sales Ops leaders across the Americas. You will help align sales strategy with execution, drive cross-functional collaboration, and accelerate growth in a hands-on GTM environment.

The role requires enterprise software experience and close collaboration with HR, finance, marketing, and product teams to shape operational plans, manage forecast, and deliver executive updates.

Qualifications

• 6+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years partnering with senior software/tech sales leaders ($1B+ sales orgs).
• Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy and MBRs/QBRs execution.
• Strong problem solving, communication and interpersonal skills with ability to influence senior leadership.
• Bachelor’s Degree or equivalent years' experience; graduate degree is a plus.

Responsibilities

• Be the Business partner to GTM leaders; challenge the status quo.
• Shape & execute business strategy to address risks, obstacles and opportunities.
• Translate strategy into actionable operational plans and execute.
• Be the Voice of sales in cross-functional initiatives.
• Execute operational cadences at the Vertical/Segment level supporting a Regional VP of Sales.
• Manage forecast and pipeline health; drive predictability for month/quarter/year.
• Provide business performance insights; facilitate decision-making.
• Produce recurring and ad-hoc exec business updates.
• Engage and deliver on localized planning and sales ops activities in alignment with Strategic Operations.

Skills

Sales operations

Sales planning

Strategic thinking

Communication

Influence senior leaders

Education

Bachelor’s Degree

Graduate degree a plus

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Americas Sales Business Partner Manager.

About the job

We are seeking an Americas Sales Business Partner Manager (SBP) to serve as the right hand Sales Ops leader to leaders across the Americas Sales organization. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results for your verticals. The ideal candidate is a hands‑on Sales Operations leader with deep go‑to‑market (GTM) and enterprise‑scale software/tech experience in sales strategy. Success requires tight alignment and collaboration with your peer Sales Operations functional leaders (Strategic Operations, Sales Compensation, GTM Initiatives and GTM Analytics, GTM Enablement) and company-wide cross‑functional teams such as HR, finance, marketing, product and more.

Responsibilities

In this role, you’ll:

• Be the Business partner to GTM leaders; challenge the status quo.
• Shape & execute business strategy to address risks / obstacles / opportunities.
• Translate strategy into actionable operational plans & execute.
• Be the Voice of sales in cross‑functional initiatives.
• Execute operational cadences at the Vertical/Segment level supporting a Regional VP of Sales
• Manage forecast and pipeline health; drive predictability for month/quarter/year.
• Provide business performance insights; facilitate decision‑making.
• Produce recurring & ad‑hoc exec business updates.
• Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Territory & Quota operationalization) in alignment with Strategic Operations peer function.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 6+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).
• Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy and executing a rhythm of business (MBRs, QBRs, etc).
• Problem‑solving, communication and interpersonal skills with ability to influence and align senior leadership and teams.
• Bachelor’s Degree or equivalent years' of experience; graduate degree a plus.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 20, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

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Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.