Americas Reseller Operations-Customer Support Account Manager - B&E Lead

Apple; Austin (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Apple Inc. in Austin, TX is seeking an Americas Reseller Operations-Customer Support Account Manager with a focus on Business & Education lead to drive analytics and optimize channel health.

You will lead data-driven insights, partner with Sales and regional teams, and help implement improvements across the B&E segment. The role requires strong operations experience, advanced Excel skills, and the ability to influence decisions with data in a fast-paced environment.

Qualifications

• Bachelor degree in a relevant field required; MBA or advanced degree preferred.
• Minimum 5+ years of relevant Operations experience.
• Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources.
• Advanced Excel skills including use of macros.

Responsibilities

• Become an authority on supply chain KPIs and complexities to optimize B&E channel health and provide inputs to run-the-business discussions.
• Provide data-driven models and analyze data to drive the business decisions.
• Aggregate key channel insights for B&E and influence business decisions to optimize sell-through.
• Standardize account deliverables and partner across regions on initiatives and reporting requirements.
• Participate in cross-functional teams to take projects from concept to implementation.
• Identify process improvement opportunities supported by data analysis and create measurement frameworks.
• Lead or participate in cross-functional teams addressing business or systems issues.

Skills

Data analysis

Business analytics

Education

Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field

MBA or Advanced Degree preferred

Tools

Excel

Macros

Data mining tools

Job description

Americas Reseller Operations-Customer Support Account Manager - B&E Lead

Austin, Texas, United States Operations and Supply Chain

Imagine what you could do here! The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!The Americas Reseller Operations team at Apple is looking for a dynamic and motivated candidate for the role of the RO CSAM / Business & Education lead. This is an opportunity for an ambitious individual to utilize his or her eye for business, help drive infrastructure strategy and implementation, and apply analytical abilities focused on delivering creative, valuable insights and solutions for the Business & Education market at Apple. In this role, you will be be focused on driving business analytics and business insights while managing a critical customer account. You will identify and lead process & system improvement opportunities both internally within AMR Operations and in partnership with Sales and other regions to scale the B&E management system.

Description

Become an authority on supply chain KPIs and complexities to optimize B&E channel health and provide key inputs to critical run-the-business alignment discussions and planning (e.g., weekly product reviews and quarter-end management syncs) with cross-functional partners such as Sales, SDM, WWRO, and counterparts in other regions.Provide data-driven models and analyze data to drive the business and make key business decisionsAggregate key channel insights for B&E and influence business decisions to optimize sell-throughPlay a critical role in the standardization of account deliverablesPartner closely across regions on key initiatives and B&E reporting requirementsParticipate in cross-functional teams to take projects from concept phase to implementationIdentify process improvement opportunities as supported by data analysisCreate the appropriate measurement framework to drive corrective action and improve customer experience will be a measure of success for this roleLead and/or participate in cross-functional teams to address business or systems issues

Minimum Qualifications

• Bachelor of Science in Supply Chain, Business, Finance, Economics, Marketing, Engineering, or relevant field required. MBA or Advanced Degree preferred.
• Minimum 5+ years of relevant Operations experience
• Extensive experience in reporting, data mining, and ad hoc analytics tools; adept at comprehending and working with large quantities of data from a variety of sources
• Advanced Excel skills including use of macros

Preferred Qualifications

• MBA Preferred
• Ability to think in an unexpected way and influence peers with data-driven models; ability to change the thinking of, or gain acceptance of, others in sensitive situations
• Detail-oriented and self-motivated; able to function effectively when working independently or in a team
• Excellent presentation abilities
• Excellent listening, verbal, and written communication skills
• Shown process improvement skills including Six-Sigma or BPI experience is a plus with natural curiosity and desire to understand how things work
• Ability to operate and maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment
• Aptitude for synthesizing quantitative and qualitative data
• Ability to think strategically and execute on operational strategies to make conclusive and measurable improvement
• Experience in driving large scale programs and putting measurement systems in place
• Core functional skills: Program Management, Operations, Supply Chain, Logistics, Sales Support, Business Process Mapping; candidates with Resellers/Telco, Supply/Demand Planning and Logistics experience will be well regarded
• Passion and drive with phenomenal sense of urgency; we are looking for someone with tremendous self-belief, motivation and drive to be successful; excellence should be a habit for the successful candidate
• Ability to make key decisions and deliver results under extremely tight and stressful timelines; deal with an immense degree of ambiguity; create in an unstructured environment; multi-task; drive end-to-end customer focus; think creatively to solve problems

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.