American Girl NYC -Restaurant Lead

Mattel, Inc.; New York (NY); Presencial; USD 27.552 - 33.062; A tiempo parcial

Descripción de la vacante

A leading toy company is seeking a Café Lead for their retail location in New York, NY. This role includes overseeing restaurant operations, ensuring high customer satisfaction, and leading staff. Ideal candidates will have restaurant experience in a fast-paced environment, preferably with children, and hold relevant sanitation certifications. The position offers a competitive hourly rate between $20 and $24, based on skills and experience.

Formación

• Restaurant experience in a high-volume, fast-paced environment.
• Experience working with children is preferred.
• Current State Sanitation Certification and ServSafe required.

Responsabilidades

• Support Restaurant Leadership in daily operations.
• Ensure customer satisfaction with dining experiences.
• Assist in staffing, hiring, coaching/training.

Conocimientos

Restaurant experience

Experience working with children

Current State Sanitation Certification

Strong working knowledge of Eatec system

Ability to perform diverse physical tasks

Flexible schedule

Herramientas

Microsoft Office

InfoGenesis software

Zomato reservation system

POS systems

Inventory systems

Descripción del empleo

2 days ago Be among the first 25 applicants

This range is provided by Mattel, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys, we create innovative products and experiences that inspire fans, entertain audiences, and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full‑Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast‑paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Café Lead is located at the AG Retail NYC location and reports directly to the Restaurant Manager. This position is responsible for assisting the restaurant manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

What Your Impact Will Be

• Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
• Assist the team in achieving department revenue and expense goals.
• Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
• Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.
• Work with Restaurant and Store Management teams to deliver exceptional events and programs.
• Maintain on‑going communications with both staff and management.
• Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, ZomatoReservation system, POS, and InfoGenesis software systems.
• Leads by example in all areas of the business.

What We’re Looking For

• Restaurant experience in a high‑volume, fast‑paced environment, with both front and back of house operations exposure, preferred.
• Experience working with children, preferred.
• Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
• Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.
• Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
• Ability to work a flexible schedule including nights, weekends, and holidays.

The base hourly rate for this position is between $20 - $24. This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mattel is an Affiliation Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.