American Express Careers Work From Home

American Express; Miami (FL); Remote; USD 27,552 - 55,104; Full time

Job summary

American Express is seeking a Customer Experience Concierge for the Centurion Lounge in Miami, Florida. The successful candidate will oversee service delivery, manage team leaders, and ensure high quality in customer interactions. A Bachelor Degree and strong leadership abilities are required.

The role involves mentoring, driving a client-first culture, and utilizing data analysis for operational improvements. Candidates should possess excellent communication skills and a proven track record in customer service environments.

Qualifications

• Proven experience in customer service call center operations.
• Ability to manage and develop team leaders through effective coaching.
• Deep understanding of workforce planning and service level agreements.

Responsibilities

• Oversee delivery of high service levels and meet quality objectives.
• Drive a customer-first culture within teams.
• Utilize data analytics for future resource planning and improvement initiatives.

Skills

Leadership skills

Ability to mentor

Client-first ethos

Conflict resolution

Excellent written and verbal communication

Education

Bachelor Degree

Job description

Customer Experience Concierge Centurion Lounge (American Express)

Location: Miami, USA

Salary: $20-$40/hour

Educational Requirements: Bachelor Degree.

Responsibilities

• The Executives Of The French And Italian Madrid Based Client Commitment Organization As A Component Of The In General Worldwide Help Gathering Execution Focuses For Client Overhauling Groups
• Fabricating Close Joint Effort With UK, Spanish, Italian And French Initiative Groups To Make Major Areas Of Strength For An Of Conveying Better Outcomes And Developing Than Guarantee Future Development
• The Executives Of The Computerized Adjusting Groups In Madrid And Backing The Organization With Sitel In Lisbon To Drive Consumer Loyalty And Measurements Improvement
• Oversight Of Toronto, Night Calls Exhibitions, Organization With Neighborhood GOCM And Pioneers
• Driving The Client First Culture In The Capability And Implant The Client First Ethos In All That We Do
• Obligation Regarding The Arrangement Of Steady High Assistance Levels While Meeting/Surpassing Quality And Consumer Loyalty Objectives To Keep Up With Our Market Differential
• Critical Thinking With Individual Treatment Of Client Accelerations/Grumblings To Guarantee Conveyance Of Better Assistance And Than Guarantee Remediation Of Main Drivers
• Obligation Regarding Guaranteeing The Unit Works In Consistence With Neighborhood Market Regulation
• Utilization Of Information Investigation To Make Arrangements For Future Resourcing Necessities, Including Progression Arranging, Tending To Expected Areas Of Concern, Execution Of Cost Decrease Plans And Quality Improvement Plans
• Improvement And Execution Of Representative Exercises To Guarantee That American Express Is Seen As The Best Positioned To Work, Estimated Through The AXP Partner Experience Review (CES). Empowering Self-Awareness And Partner Strengthening By Supporting Nonstop Improvement In Ability Levels Of All Colleagues. Enthusiasm For Individuals And Responsibility For Their Prosperity Is Fundamental
• Direct Authority Obligation: Enlist, Lead, Oversee And Foster Group Pioneers Through 1:1 Instructing (Or Client Care Experts Through Three-Sided Training) And Utilization Of The Exhibition The Executives Cycle
• Choice And Maintenance Of High Performing People And Guarantee Strong, Useful Advancement Plans Are Set Up To Empower These People To Foster In Their Ongoing Jobs And To Develop Inside The Association
• Execution Of A Thorough Correspondence Technique For All Colleagues To Guarantee A Standard Progression Of A 2-Way Data And To Keep The Group Zeroed In On Key Objectives
• To Expand On Serious Areas Of Strength For The Between Both CEN France And Italy Areas

Qualifications / Required Abilities

• Solid Administration Abilities And Authority Involvement With Client Support Conveyance/Call Center Tasks
• Capacity To Mentor, Create And Propel Group Pioneers Through Proper Execution The Executives And Casual Training Techniques
• Capacity To Proactively Recognize Business Open Doors And Influentially Impact Both Interior And Outside Constituents By Utilizing An Assortment Of Correspondence Types/Methods
• Exhaustive Comprehension Of The Client First Ethos
• Demonstrated Capacity To Drive Development And Change With An Emphasis On Execution
• Solid Relational And Individuals The Executives Abilities, And Capacity To Function Admirably In A 'Framework' Group And Association
• Shown Capacity To Deal With Various Needs Against Tight Cutoff Times Inside A Consistently Changing Business Climate
• Top To Bottom Comprehension Of Labor Force Arranging And Administration Level Arranging Standards And Devices, Including Specialized Genesys Angles To Drive Proficiency And Viability, Unequivocally Liked
• Solid Comprehension Of CEN Kpis Including VOCM And Related Quality Cycles
• Solid Information On American Express - GSG CEN Call Center Working Standards, GSG Mission, Expectations, And Objectives - Information On American Express Items, Administrations, Methods And Frameworks And Working Standards (Gave Over A Broad Preparation Period)
• Fantastic Relationship The Executives Abilities And Solid Capacity To Work Inside The Organization
• Capacity To Drive Change With An Emphasis On Execution
• Profoundly Created Composed And Verbal Correspondence/Show Abilities

Work Schedule

Shifts: Monday to Friday