Amer Sports IT Field Services & Support Technician

Amer Sports; Pittston (ME); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical, dental and vision

401k with company match

Life insurance

Paid maternity/paternity leave

Smart casual dress

Employee product benefits

Job summary

Amer Sports Corporation is seeking an IT Field Services & Support Technician for its Pittston Township distribution center. You will deliver end-user support for hardware/software, manage Windows/macOS images, and support InTune/JAMF/MDM deployments across local sites.

You will handle escalations, deploy software packages, assist with VPNs, and provide on-site and remote support as needed, including after-hours and weekend shifts. A 4+ year background in PC/telecom environments is required.

Qualifications

• Bachelor's degree in computer information systems or equivalent experience.
• 4+ years in a PC/telecom network environment.
• Experience with Mac OSX, Windows 11/10, Windows Server OS.
• Familiar with VPN technologies and mobile devices (Android/iOS).
• Experience with SCCM/InTune/MDM management tools.

Responsibilities

• Provide end-user technical support via remote access, phone, and email.
• Install/upgrade and troubleshoot software issues in a large-scale environment.
• Create/maintain Windows OS images using MDT, WDS, Autopilot.
• Maintain Mac environment using JAMF MDM solution.
• Provide tier 2 support for 3CX PBX and telephony apps.
• Assist Global Service Desk with escalations and documentation.

Skills

End-user support

Remote troubleshooting

Strong communication

Team collaboration

Time management

Education

Bachelor's degree in Computer Information Systems

Tools

SCCM

InTune

MDM

MDT

WDS

Autopilot

Jamf Pro

3CX PBX

Job description

Onsite, Pittston Township

We're looking for IT Field Services & Support Technician for Amer Sports' Distribution Center in Pittston Township, Pennsylvania.

Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration. If you're looking for an environment where you can make an impact and grow your career, we invite you to explore the opportunity below.

What you will be doing:

The IT Field Services & Support Technician is primarily responsible for providing end-user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal staff. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the Global Service Desk analysts.

Maintain locations of AMER leased locations in the Pittston, PA area, location of GM 460 Research Drive, Pittston, PA

Specific responsibilities include, but are not limited to:

• Provides end users with technical support via remote access, phone and Email.
• Handle escalations and provide documentation for the Global Service Desk analysts.
• Install/upgrade and troubleshoot software related issues.
• Provide high level support on a large-scale environment for InTune/Jamf MDM solutions.
• Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).
• Maintain Mac environment using JAMF MDM solution.
• Obtain a good understanding of the Amer Sports/Wilson environment's software and have the ability to provide software training to clients when needed.
• Learn the different applications/systems and processes used on a daily basis by the support team.
• Provides tier 2 support on 3CX PBX and telephony related applications.
• Ability to deploy/monitor software packages deployed via SCCM/InTune/Jamf.
• Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).
• Support MS Teams audio/video equipment for small and large conference room areas.
• Weekend and/or after-hour work may be scheduled as necessary.

What you need to succeed:

This role requires 4+ years' experience in a PC\Telecom network environment. A bachelor's degree in a Computer Information Systems and/or relevant experience. Equivalent professional experience will also be considered. Other qualifications include:

• Bachelor's degree in computer information systems and/or relevant experience. Equivalent professional experience will also be considered.
• 3-4 years' experience in a PC\Telecom network environment.
• Technical knowledge of Mac OSX, Windows 11, 10 and Windows Server operating systems.
• Familiar with Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Experience configuring local security policies and group policy management.
• Experience configuring mobile devices (i.e. Android/iOS devices).
• Experience troubleshooting VPN technologies.
• SCCM/InTune/MDM experience is required.
• Familiar with telecom protocols, SIP, PSTN, PRIs etc.
• Required certification in one of the following applications/skills: 3CX/MCP/JAMF/Intune/Network +

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good communication and interpersonal skills.
• Ability to assist the Global Service Desk analysts' team.
• Ability to work toward corporate objectives.
• Able to work independently and efficiently to meet deadlines but also have the ability to work with others and obtain cooperation internally and with outside parties.
• Quality of work includes timeliness, completeness and accuracy.
• Knowledge of department functions so that operations run smoothly in manager's absence.
• Ability to provide technical explanations to support issues.
• Regular and predictable attendance is an essential function of the job.
• 3CX, MCP, JAMF, Network +, Security + and/or InTune certifications are a plus.
• Creation and upkeep of support documentation
• Ability to lift 50lbs
• Some limited evening/weekends support may be required
• Some travel required - up to 5%

What's in it for you:

At Amer Sports, you'll be part of a global community of people who care about what they do and how they do it. Across our teams and brands, we are driven by ambition, collaboration, and a shared purpose of elevating the world through sport.

Benefits & Compensation:

• Medical, dental and vision
• 401k with company match
• Life insurance
• Pre-tax transit discounts
• Paid maternity/paternity leave
• Smart casual dress
• Employee product benefits: Enjoy access to employee discounts on quality products from our iconic brands.

A reasonable estimate of the annual pay range is $65,000 - $78,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range reflects the base pay only and does not include our competitive bonus program.

What to expect from the recruitment process

• CV screening: Every CV is reviewed by a human.
• Phone screening: A conversation with Amer Sports' HR manager to discuss the role, our organization, and your expectations.
• Interviews: Usually 2-4 rounds, including interviews with the hiring manager and prospective team.
• Feedback and decision: We aim to provide feedback throughout the process.

Employment type: Full Time

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.