AMER DC Delivery Operations Program Manager

Amazon Web Services (AWS); Herndon (VA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Herndon, VA is seeking a Program Manager to drive data-driven process improvements for capacity delivery. You will work with finance, sourcing and demand teams, track funding requests, and communicate status to leadership.

This role emphasizes cross-functional collaboration across tech and non-tech groups. Requirements include 4+ years in program management, strong data metrics experience, advanced Excel and SQL skills, and a track record of end-to-end process

Qualifications

• 4+ years of program or project management experience.
• 4+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and SQL.

Responsibilities

• Develop process improvement ideas and automation to drive efficiency.
• Define and monitor key metrics to measure program performance.
• Coordinate across groups to assemble business reports and funding requests.
• Maintain funding request progress tracker aligned with leadership timelines.
• Provide clear, concise status updates for funding requests to leadership.
• Collaborate with finance, sourcing, supply and demand teams as needed.
• Mitigate risks to delivering capacity by following funding approvals.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Tools

Excel (Pivot Tables, VLOOKUP)

SQL

Job description

Description

Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud powering hundreds of thousands of businesses in hundreds of countries around the world. As part of the AWS Infrastructure organization, Data Center Planning and Delivery (DCPD) prepares for, plans, and builds the data centers that comprise the AWS cloud.

About the Team

Join the AWS Data Center Planning & Delivery team, where we are not just building data centers, we are architecting the future of cloud computing. You will join a tight-knit business operations function supporting AMER Capacity Delivery. We value ownership, clear writing, and mechanisms that scale. This role works across the organization and with partner teams, giving you broad visibility into how AWS plans and delivers data center capacity.

The Program Manager Will

• Develop process improvement ideas and automation to drive improvements to the manual parts of the process and recommend solutions to other teams for improvements to the overall process.
• Determine and monitor key metrics to measure and evaluate program performance
• Drive effective teamwork, communication, collaboration across multiple disparate groups with competing priorities to assemble business reports and capacity delivery funding requests.
• Maintain funding request progress tracker to ensure requests’ timing aligns with leadership review timelines, allows for capacity delivery on time to support customer needs, and provides partner teams data to resource plan to support the funding request assembly process.
• Own project status communication consistently providing clear and concise summaries for the team’s funding requests to leadership.
• Have a good working relationship with finance, build teams, sourcing partners, supply and demand teams, and other teams as needed. Recognize discordant views and lead constructive dialogue to resolve them.
• Proactively mitigate risks to delivering capacity by following through on funding request approvals throughout the process.

Basic Qualifications

• 4+ years of program or project management experience
• 4+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 4+ years of driving process improvements experience
• 4+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually

Company - Amazon Data Services, Inc.

Job ID: A10508117