AMER Controls Systems Engineering Manager , DCCD Controls Deployment and Service, DCCD Controls[...]

Amazon Web Services (AWS); Herndon (VA); On-site; USD 137,000 - 185,000; Full time

Job summary

Amazon Data Services, Inc. seeks a Systems Engineering Manager to drive key service delivery processes and establish metrics and KPIs across the organization.

You will lead a growing team of admins, engineers, analysts and PMs, coaching them to deliver results for AWS infrastructure, including HVAC, electrical and networking domains. You will manage cross-functional projects, guide performance reviews and mentor staff while partnering with software developers, vendors and operations leaders to

Qualifications

• Bachelor's degree or equivalent work experience.
• 10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience.

Responsibilities

• Drive operational excellence through processes, procedures, and automation.
• Manage performance and career development of staff, with regular one-on-one meetings.
• Provide technical and soft-skill mentoring while coordinating cross-functional projects.
• Oversee day-to-day operations and stakeholder reporting.

Skills

Engineering leadership

Cross-functional collaboration

Mentoring / coaching

Customer service / communication

Project management

Stakeholder management

DevOps / infrastructure experience

Education

Bachelor's degree in a relevant field

Master's degree in a technical field or MBA

Tools

Microsoft Office

Job description

Description

Amazon Web Services is looking for a Systems Engineering Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPIs are in place. This organization of IT professionals installs and maintains the technical infrastructure used by Data Center Engineering Operations Staff, specifically Operational Technology (NIST800-82). This team is experiencing rapid growth as we expand our global Data Center portfolio. In this role you will learn the high level technical designs of the environment including Networking, Industrial Controls (HVAC and Electrical), and Community Mechanisms- while providing coaching, mentoring and guidance for a diverse team of admins, engineers, analysts and PMs. Some travel to meet members of the geographically diverse team, learn about the business first hand and develop relationships with peer Managers and Operations leaders. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams.

Key job responsibilities

Operational Excellence - As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Performance Management/Team Health - You will own all facets of performance and career management of assigned staff. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits, and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling when needed.

Controls and Networking Technical Guidance - You will work with your Sr Engineers to understand the technical landscape and provide strategic guidance in supporting cross-functional and cross-organizational teams in leveraging Systems Engineering core competencies.

A day in the life

A day in the life of this role will involve a mix of meeting with our internal Engineering and Operations teams as well as other TPM's to implement solutions across our infrastructure. You will be expected to own outcomes and closing detected gaps across the teams, and producing effective reporting demonstrating the mechanistic closure of issues detected. Your day will be split between stakeholder engagement meetings, deep dives, and personal project time.

Amazon Web Services (AWS)

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why join us

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we stride to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About The Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Manages a global team that deploys and support the critical IT infrastructure for the data centers Mechanical (HVAC) and Electrical controls systems. The team work closely with Controls Engineers to ensure that the data center control systems perform optimally.

Basic Qualifications

• 10+ years of engineering team management experience
• Bachelor's degree in a relevant field or equivalent work experience
• 10+ years of hands‑on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience

Preferred Qualifications

• Master's degree in a technical field, or Master of Business Administration
• Experience in project management, or experience with Microsoft Office including Outlook, Word, and Excel
• Experience building and cultivating relationships with internal and external stakeholders
• Experience using strong customer service, communication, and interpersonal skills, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience working independently with minimal supervision, or experience in guiding, training and mentoring others

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Salary

USA, VA, Arlington - 136,500.00 - 184,600.00 USD annually

USA, VA, Herndon - 136,500.00 - 184,600.00 USD annually

Company

Amazon Data Services, Inc.

Job ID

A10469913