Ambulatory Services Representative, Periop and Procedural Scheduling, 40 Hours, Days

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health in Worcester, MA, seeks an Ambulatory Services Representative for Periop and Procedural Scheduling. You will greet patients, verify demographics and insurance, and collect co-pays while coordinating appointments and procedures in a busy ambulatory setting.

Ideal candidates bring strong communication, professional demeanor, and the ability to use clinical scheduling systems. This is a full‑time, on‑site role with standard daytime hours in a supportive health system.

Qualifications

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• 3 years of related experience; waiver if candidate has degree.
• Ability to use specialized applications software and computer systems.
• Professional behavior with excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and patients for scheduled and urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assesses patients’ needs, including financial counseling, interpreter services, social services and refers to appropriate person or area.

Skills

Software proficiency

Stress management

Communication skills

Medical terminology

Education

High School Diploma

Associate's or Bachelor's degree preferred

Job description

## Ambulatory Services Representative, Periop and Procedural Scheduling, 40 Hours, DaysApply: On-site (100% Onsite): Worcester, MA Worcester Business Center: Full time: Posted 12 Days Ago: R26109321# Are you a current UMass Memorial Health caregiver? Apply now through Workday.# # **Exemption Status:**Non-Exempt**Hiring Range:**$20.94 - $29.27Please note that the final offer may vary within this range based on a candidate’s **experience, skills, qualifications, and internal equity considerations**.**Schedule Details:**Monday through Friday**Scheduled Hours:**8a-430p or 830-5pm**Shift:**1 - Day Shift, 8 Hours (United States of America)**Hours:**40**Cost Center:**10020 - 2123 Periop Procedural Scheduling**Union:**SHARE (State Healthcare and Research Employees)This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# # **Everyone Is a Caregiver**At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs**II. Major Responsibilities:**1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. 2. Confirms and verifies patient demographic and insurance information. 3. May collect co-payments from patients upon arrival. 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information. 5. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. **Position Qualifications: License/Certification/Education:****Required:** 1. High School Diploma. **Preferred:** 1. Associate’s or Bachelor’s degree.**Experience/Skills:****Required:** 1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies, professional behavior and excellent communication and human relations skills. **Preferred:** 1. Knowledge of business office procedures and medical terminology/procedures preferred.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.