Ambulatory Services Representative, Periop and Procedural Scheduling, 40 Hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 60,001,000 - 83,871,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an administrative professional to support ambulatory scheduling and patient services in a fast-paced Perioperative scheduling office in Worcester, MA. The role involves assisting patients with appointments, financial counseling, and coordinating with providers to ensure timely care.

The ideal candidate will have a High School Diploma, and either an Associate’s or Bachelor's degree preferred, plus strong communication and computer skills to handle flexible

Qualifications

• High School Diploma.
• Associate’s or Bachelor’s degree preferred.
• 3 years of related experience or equivalent degree.
• Ability to use specialized applications software and computer systems.
• Multitask in a fast-paced environment with professional behavior and strong communication.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greet visitors and patients for scheduled and urgent care appointments and procedures.
• Verify patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtain signatures of consent for treatment authorization and insurance/billing information.
• Assess patients’ needs, including financial counseling, interpreter services, social services and refers to appropriate person or area.

Skills

Communication skills

Professional demeanor

Multitasking under pressure

Customer service oriented

Education

High School Diploma

Associate’s or Bachelor’s degree

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status

Non-Exempt

Hiring Range

$20.94 - $29.27 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details

Monday through Friday

Scheduled Hours

8a-430p or 830-5pm

Shift

1 - Day Shift, 8 Hours (United States of America)

Hours

40

Cost Center

10020 - 2123 Periop Procedural Scheduling

Union

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

Major Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

License / Certification / Education

Position Qualifications

Required

• High School Diploma.

Preferred

• Associate’s or Bachelor’s degree.

Experience / Skills

Required

• 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred

• Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.