Ambulatory Quality Program Manager

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 114,000 - 188,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking an Ambulatory Quality Program Manager to lead quality improvement initiatives across ambulatory clinics. You will develop plans, form teams, and monitor performance to enhance care quality and regulatory compliance.

Responsibilities include collaborating with physicians and staff to drive improvements and ensure alignment with value-based care metrics, while fostering multidisciplinary teamwork and data-driven decision making.

Qualifications

• Bachelors degree or higher in healthcare administration, nursing or related field required; five years of progressively responsible related work experience.
• Active Registered Nurse license for WA upon hire.
• Preferred: Masters degree and leadership/management experience; certification in healthcare quality.

Responsibilities

• Lead clinic-based quality improvement initiatives across ambulatory clinics.
• Develop project plans, form work teams, and drive performance improvements.
• Collaborate with physicians and staff to monitor quality indicators and ensure regulatory compliance.

Education

Bachelors degree in healthcare administration, nursing or other healthcare-related field

Masters degree in a healthcare discipline

Registered Nurse: WA license

Certified Professional in Healthcare Quality

Job description

Job Summary and Responsibilities

As our Ambulatory Quality Program Manager, you will be responsible for leading clinic-based quality improvement initiatives and projects across the ambulatory environment/clinics. You will make best practice recommendations, identify improvement opportunities, develop project plans, form work teams, and lead clinic-level initiatives to enhance care quality.

Every day, you will facilitate the closure of healthcare needs for our patients, particularly in terms of prevention and chronic disease management. Your work focuses on all aspects of quality process improvement and is conducted in accordance with professional standards, organizational objectives, and applicable regulatory/accreditation requirements. The intended outcomes are to create and implement work plans to help achieve organizational ambulatory quality strategies, including improving performance rates on various metrics and overall value-based revenue capture. You will collaborate with physicians, management/staff, and clinical service lines on performance improvement relating to quality management/reporting, and monitor quality indicators/results to identify/address weaknesses and variances. A considerable understanding of data’s importance to performance improvement processes is also required. Duties involve weighing many factors requiring judgment, analytical ability, and problem-solving in complex data and situations.

To be successful in your role, you will strategically lead clinic-based quality improvement initiatives and projects across the ambulatory environment, driving significant enhancements in the quality of care delivery, prevention, and chronic disease management. You will demonstrate exceptional leadership in making best practice recommendations, identifying improvement opportunities, developing comprehensive project plans, and fostering collaboration with multidisciplinary teams to achieve superior performance rates, optimize value-based revenue capture, and ensure compliance with all professional and regulatory standards.

Job Requirements

Required

• Bachelors degree in healthcare administration, nursing or other healthcare-related field and five years of progressively responsible related work experience that would demonstrate attainment of the requisite job knowledge.

• Registered Nurse: WA, upon hire

Preferred

• Masters degree in a healthcare discipline and three years in a lead or management role.

• Certified Professional in Healthcare Quality

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person — body, mind, and spirit — in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$54.76 – $90.35 /hour

We are an equal opportunity/affirmative action employer.