Ambulatory Nursing Manager, Primary Care

Christiana Care; Town of Middletown (NY); On-site; USD 102,000 - 163,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) with company contributions

PTO with rollover

Parental leave

Tuition assistance

Care.com membership

Backup care services

Financial coaching

Wellness reimbursement

Job summary

ChristianaCare’s Medical Group seeks a Manager of Nursing Services to lead nursing practice across Primary Care locations. You will oversee RN/LPN/MA competencies, implement policies, and drive education and onboarding while ensuring regulatory readiness and safety in patient care.

The role requires strong leadership, collaboration with clinical directors, and a focus on continuous improvement and staff development across eight locations with travel as needed.

Qualifications

• Graduate of an accredited school of nursing with BSN; MSN preferred.
• Current RN licensure in Delaware or eligibility via NLC.
• 3–5 years ambulatory nursing experience; leadership abilities.

Responsibilities

• Provide clinical leadership and oversight for nursing practice across Primary Care.
• Develop and evaluate policies, protocols, and workflows for safe patient care.
• Lead education, onboarding, recruitment, and staff development.
• Ensure regulatory compliance and performance improvement across locations.
• Collaborate with directors and teams to promote teamwork and patient-centered care.

Skills

Leadership

Communication

Education and training

Staff development

Education

BSN

MSN (preferred)

RN licensure in DE

Job description

The Medical Group of ChristianaCare is looking for a Manager of Nursing Services to cover Primary Care, Region Three. Region Three covers, but not limited to: Middletown, Middletown East, Middletown West, Milford, New Patient Intake, Rehoboth, Smyrna, Whitehall.

The Manager of Nursing Services will be responsible for providing leadership, oversight, and accountability for nursing practice and the clinical practice of support staff across ChristianaCare Medical Group Primary Care practices. Responsibilities include managing and overseeing clinical policies, protocols, and workflows to ensure consistent and safe patient care delivery. The role also provides oversight of education, onboarding, recruitment, and development of nursing resources and materials while ensuring clinical practices remain compliant with regulatory requirements and ChristianaCare organizational standards. Primary Care Services | ChristianaCare

Work Schedule:

Monday through Friday: 8am to 4:30pm

This position requires travel to all eight Primary Care locations, as well as additional travel to other locations as needed to support operational and clinical needs.

Duties / Responsibilities:

The Manager of Nursing Services provides clinical leadership and operational oversight for nursing practice and care delivery across ChristianaCare Medical Group Primary Care practices. This role promotes safe, high-quality, patient-centered, and relationship-based care while providing oversight of RN, LPN, and Medical Assistant clinical practice and competencies. Responsibilities include assessing practice needs, supporting orientation and onboarding, identifying educational and professional development opportunities, and conducting routine rounds across Primary Care locations to promote clinical excellence, teamwork, and continuous improvement.

The Manager of Nursing Services develops, implements, and evaluates nursing and clinical policies, procedures, protocols, and workflows to support consistent and efficient care delivery and ensure compliance with regulatory, professional, organizational, Joint Commission, and patient-safety standards. The role provides leadership in risk management, infection prevention, patient safety, and regulatory readiness, including participation in ambulatory regulatory activities and Joint Commission initiatives. The Manager also supports Medical Group and system-wide clinical initiatives, shared decision-making, professional governance, and quality improvement projects.

This Manager of Nursing Services collaborates closely with Clinical Directors, clinical and operational leaders, providers, and interdisciplinary teams to promote effective communication, consistency, and collaboration across Primary Care practices. The Manager provides leadership in workforce management, including recruitment, interviewing, selection, onboarding, coaching, performance management, and maintaining employee licensure and credentialing requirements. The role fosters a culture of accountability, professionalism, safety, exceptional customer service, and patient-centered care while supporting staff engagement and professional growth. Regular communication with clinical teams, participation in staff meetings, and additional responsibilities are expected to support the ongoing operational and clinical needs of the Medical Group.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education / Requirements:

• Graduate of an accredited school of nursing with Bachelor of Science in Nursing (BSN), may have an alternative bachelor’s degree if possess Master of Science in Nursing (MSN)
• Current Registered Nurse (RN) licensure in the State of Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC)
• Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department or critical care experience
• Proven leadership skills and behaviors.
• Prior experience in educating and supervising clinical staff or other informal leadership role.
• BLS required

Strengths and Qualities:

Demonstrated leadership and clinical expertise with the ability to educate, coach, and support clinical staff. Strong knowledge of nursing principles, patient care, performance improvement, and safety practices, with sound clinical and administrative judgment. Excellent communication, interpersonal, and organizational skills, with the ability to adapt to a fast-paced healthcare environment, support staff development, and promote a culture of teamwork, safety, quality, and patient- and family-centered care.

When we lead with love, excellence is inevitable.

Annual Compensation Range

#LI-EH1Annual Compensation Range $102,148.80 - $163,446.40This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Equal Opportunity Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.