Ambulatory Nurse Manager - Nurse Call Center

Kansas Health System; Overland Park (KS); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(a) retirement plan

Tuition reimbursement

Employee assistance program (EAP)

Health, dental and vision options

Job summary

The University of Kansas Health System seeks an Ambulatory Nurse Manager for the Nurse Call Center. This leader oversees professional nursing care for ambulatory patients, ensures regulatory compliance, and drives quality improvements across multiple locations.

You’ll supervise staff, manage budgets, and collaborate with physicians and leaders to optimize patient flow. Ideal candidates hold a Bachelor of Nursing with 5+ years of ambulatory nursing experience and demonstrable leadership.

Qualifications

• Bachelor degree in nursing required.
• Minimum 5 years of clinical ambulatory nursing experience.
• Demonstrated leadership and supervision abilities.

Responsibilities

• Lead ambulatory nursing teams in call center and clinics.
• Ensure compliance with quality, safety and regulatory standards.
• Coordinate staffing, budgets and operational workflows.
• Collaborate with physicians and department leadership to improve care delivery.
• Support staff development and performance evaluations.

Skills

Leadership

Staff development

Budgeting

Clinical supervision

Evidence-based practice

Education

Bachelor of Nursing

Master of Nursing (preferred)

Job description

Ambulatory Nurse Manager - Nurse Call Center

Our nurses are leaders and decision makers, working closely with physicians to provide the best care and most advanced treatments. On our team, you’ll work in an environment of respect and professionalism, and you’ll have the support to advance your nursing career in the direction you choose. Find out more about the wide variety of opportunities for nurses at The University of Kansas Health System.

Responsibilities

Job Summary

Position Summary / Career Interest: The Ambulatory Nurse Manager manages practice of professional nursing and delivery of care for non-hospitalized or ambulatory patients within a department, procedural area, and/or infusion area. May manage more than one physical location. Provides clinical supervision and direction. Ensures regulatory compliance, maintains quality and safety outcomes. Supervises all aspects of personnel management and development. Works in collaboration with department leadership, administration and nursing leadership.

Responsibilities and Essential Job Functions:

• Achieve business and organization goals, visions and objectives.
• Manages the delivery of nursing care and practice of professional nursing for non-hospitalized patients (ambulatory population) within a specified department, procedural area, and/or infusion area.
• Collaborates with liaison departments in maintaining patient care standards utilizing evidence based practice as applicable.
• Participates in clinical nursing research and supports The University of Kansas Health System research activities.
• Assists with front and back office as needed to Identify and resolves issues affecting patient flow and the delivery of care.
• Manages operation of assigned areas by analyzing personnel structure, determining staffing needs, monitoring productivity, and providing direction that reflects patient and family needs across the continuum of care to achieve desired outcomes.
• Provides supervision, evaluates performance, conducts selection and termination process.
• Ensures clinical team works at top of licensure / responsibility. Actively promotes staff and self-development.
• Develops and maintains department related patient care standards through continuous quality improvement. Develops quality and safety initiatives to provide highest level of care. Oversees development and implementation of policies and procedures to ensure efficient, effective, evidence-based delivery of health services.
• Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies (OSHA, JCAHO, etc.)
• Fosters patient and employee satisfaction.
• Promotes shared decision making with input from staff.
• Assists in the development and monitoring of the budget. Approves purchases, establishes and revises inventory quotes.
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various clinics.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience:

• Bachelor Degree Nursing
• High School Graduate
• 5 or more years of clinical experience in practice area.

Preferred Education and Experience:

• Master Degree Nursing
• 1 or more years of nursing leadership.
• 2 or more years of management experience.

Required Licensure and Certification:

• Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing - in state in which you live OR
• Licensed Registered Nurse (LRN) - Single State - State Board of Nursing - active with multistate in progress with proof of application
• Must have current active multistate state Register Nurse (RN) license in good standing in state in which you live OR active single state RN license in good standing in the state you will be working with proof of application of a multistate RN license in the state in which you live. Staff hired prior to 2/1/2024 are required to obtain a multistate state RN license from the state in which they live by 4/30/2026.
• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) or obtained within 14 days of hire.

Preferred Licensure and Certification:

• Nursing Professional Development Certification (NPD-BC) - American Nurses Credentialing Center (ANCC)
• Professional Nursing Certification

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

The main reason I love coming to work is because of the amazing team. We promote a nursing culture that encourages kindness and teamwork, and I absolutely love that about our hospital. – Riley Ferree, RN

Our robust medical, dental and vision package allows you to choose options that are best for your family. We offer life, disability, and accident insurance plus voluntary offerings such as critical illness insurance and identity theft protection.

Giving back

In addition to the quality healthcare we provide, we have opportunities to serve externally in our community in activities throughout the year.

Team-based culture

At the health system, we are a team. If you are highly skilled and motivated but don’t want to work in an "everyone for themselves" culture like many academic institutions have, this is your place.

Support and Resources

We have a comprehensive wellness program with resources to support your physical, mental, and emotional health. Our new Employee Assistance Program (EAP) includes free counseling sessions and legal advice options.

Tuition Reimbursement

We offer tuition reimbursement for formal education credits.

401(a)

We offer a retirement savings plan with an employer contribute.

Success Profile

What makes a successful Nurse at The University of Kansas Health System? Review the traits we’re looking for and see if you have the right combination.

• Acccountable to Team
• Takes Initiative
• Possesses Integrity
• Desire to Grow & Develop

Our Culture

• Work with a team that supports you, in a place where you will feel you belong and will make a difference. We empower staff to put the patient first in all things - even beyond clinical care. We value people.
• Driven to serve: Every employee makes an impact, regardless of your role - no matter if you’re in scheduling, facilities or clinical staff. We know that each step of the process ultimately impacts the patient.
• Our leadership is approachable, open-minded, and adaptable to challenges in healthcare.
• We demonstrate values proudly and consistently. Values such as diversity and inclusion are important to our staff; there is a desire to see this reflected by the health system internally and externally.
• Even though we are a large organization, our employees feel the health system’s resources, culture and commitment to quality allow them to provide exceptional care for patients.
• Our health system welcomes patients and cases that other hospitals cannot. This represents our commitment to care and our passion to challenge ourselves and be the best.
• We are a true healthcare leader in the region, rooted in experience and excellence.
• We offer unique opportunities for professional development, as well as convenient pathways for onsite continuing education among healthcare professionals and staff - from GED to CEUs.
• We make a difference in our communities by improving the health and lives of our patients.
• We also support our communities through Health System Employees Reaching Out events.