Ambulatory Infusion Center Schedule Oncology Remote Part TIme

Texas Health Huguley FWS; Orlando (FL); Remote; USD 35,000 - 55,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated part-time professional for their Ambulatory Infusion Center. This role involves collaborating with oncology teams to schedule patient appointments, ensuring smooth operations and excellent patient experiences. With a focus on communication and customer service, you'll thrive in a supportive environment that values your contributions. Join a community that prioritizes holistic care and offers a range of benefits from day one, including student loan repayment and mental health resources. If you're passionate about making a difference in patient care, this opportunity is for you.

Benefits

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Mental Health Resources and Support

Pet Insurance

Debt-free Education

Qualifications

• One year of customer service experience is required.
• Knowledge of medical terminology and insurance benefits is preferred.

Responsibilities

• Collaborate with oncology offices to schedule appointments efficiently.
• Ensure timely patient education and treatment scheduling.
• Maintain accurate patient records and documentation.

Skills

Customer Service

Documentation Skills

Proficiency in Word

Proficiency in Excel

Proficiency in Outlook

Problem-Solving Skills

Effective Communication

Education

High School Diploma or GED

Associate or Bachelor’s Degree in Business or related field

Tools

Electronic Health Records

Office Equipment

Job description

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Job Description - Ambulatory Infusion Center Schedule Oncology Remote Part Time (25008545)

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part Time

Shift: Sun: OFF, Mon-Thu 9a-4p, F OFF, Sat 9a-3p (Must be able to train onsite)

Principal Duties and Job Responsibilities:

1. Collaborate with oncology physician offices, infusion centers, or directly with patients to schedule appointments, negotiating date and time, and avoiding resource conflicts.
2. Work closely with the Infusion Center leader or charge nurse to maximize utilization of nursing time, productivity, and resources.
3. Assess patient acuity based on diagnosis and visit reason; calculate treatment time accordingly.
4. Ensure patients starting chemotherapy are scheduled for education prior to their first appointment.
5. Schedule labs prior to treatment to prevent delays.
6. Understand physician orders and schedule multiple recurring appointments within authorization and payer guidelines.
7. Coordinate appointments with Radiation Oncology for patients receiving both chemotherapy and radiation.
8. Verify faxed orders from physicians are complete and accurate; communicate missing information.
9. Verify physician privileges for outpatient admissions.
10. Verify patient identity to minimize medical record duplication.
11. Send treatment requests via email for authorization processing.
12. Input patient information into tracking documents for real-time updates.
13. Access orders via EMR and Outlook.
14. Schedule, reschedule, or cancel patients using the EMR Scheduling Book.
15. Provide coverage at infusion centers as needed.
16. Seek opportunities to improve processes.
17. Maintain relationships with clinical partners to ensure smooth communication and enhance patient experience.
18. Provide timely coverage for registration needs and arrange relief during absences.
19. Meet and exceed productivity standards.
20. Manage call volume efficiently, meeting SLAs, using appropriate tools.
21. Deliver exceptional customer service, actively listening and clarifying information.
22. Answer authorization questions from physicians and patients.
23. Maintain punctuality and schedule flexibility.
24. Stay informed about infusion center services to provide excellent service.
25. Document interactions thoroughly and update records accurately.
26. Participate in training and development opportunities.
27. Handle sensitive matters professionally, escalating when necessary.
28. Attend department meetings and foster positive team dialogue.

Knowledge and Skills Required:

• Discretion handling confidential personnel and patient issues.
• Mature judgment in interactions with patients, physicians, and insurance reps.
• Ability to work independently without supervision.
• Strong listening and documentation skills.
• Proficiency in Word, Excel, Outlook, and OneNote.
• Ability to operate office equipment.
• Self-motivated with excellent customer service, patience, and professionalism.
• Ability to build and maintain relationships.
• First Contact Resolution skills for complaints and grievances.
• Effective communication skills in English, verbally and non-verbally.
• Strong problem-solving and organizational skills.
• Adherence to CMS, EMTALA, HIPAA, and company policies.

Qualifications:

Preferred:

• Experience with insurance benefits and deciphering benefit information.
• Knowledge of electronic health records and medical terminology.

External Requirements:

• One year of customer service experience.
• High School Diploma or GED.
• Preferred: One year of patient access, healthcare, or call center experience; associate or bachelor’s degree in Business or related field.