Ambulatory Concierge & Patient Access Champion

Penn Medicine; Berwyn (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine Valley Forge is seeking an Ambulatory Concierge Ambassador to warmly welcome patients and visitors and provide information and assistance. This role supports patient services, handles calls, schedules appointments and helps with check-out and insurance updates.

Responsibilities include guiding patients, coordinating transportation, and ensuring accurate EMR entries while upholding Penn Medicine standards and HIPAA compliance.

Qualifications

• H.S Diploma/ GED required.
• Associates Degree Preferred.

Responsibilities

• Greet patients, visitors, and families and provide information and assistance.
• Coordinate patient appointments and manage scheduling changes.
• Handle incoming calls and assist with patient inquiries and radios.
• Assist patients with check-out, copays, and insurance information updates.
• Support EMR data entry and ensure accurate documentation.

Education

H.S Diploma or GED

Associates Degree Preferred

Tools

EPIC EMR

Job description

Penn Medicine Valley Forge is seeking an Ambulatory Concierge Ambassador to warmly welcome patients and visitors and provide information and assistance. This role supports patient services, handles calls, schedules appointments and helps with check-out and insurance updates.

Responsibilities include guiding patients, coordinating transportation, and ensuring accurate EMR entries while upholding Penn Medicine standards and HIPAA compliance.