Ambulatory Clinical Quality & Performance Lead

Memorial Healthcare; Owosso (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Memorial Healthcare seeks a Manager of Clinical Quality to lead ambulatory quality and performance improvement initiatives. Reporting to the Director of Quality and Value Based Care, you will translate strategies into practice workflows, engage providers and staff, and monitor performance gaps to drive patient-centered care.

You will oversee data, analytics, and reporting for quality measures (HEDIS, MIPS) and ensure compliance with regulatory requirements while supporting organization-wide

Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Health Sciences, or a related field required.
• Master's degree in Healthcare Administration, Public Health, Business Administration, or related field preferred.
• Minimum of three (3) years of experience in healthcare quality, performance improvement, population health, or related; ambulatory or physician practice experience preferred.
• Previous management or supervisory experience required; minimum of three (3) years preferred.
• Knowledge of ambulatory quality programs and measures (HEDIS, MIPS/Quality Payment Program, Patient Centered Medical Home) preferred.
• Training or experience in performance improvement methodologies (LEAN, Six Sigma, PDSA) with good data analysis and quality measurement understanding preferred.
• Experience leading performance improvement initiatives and collaborating with providers and interdisciplinary teams to improve clinical quality outcomes.
• Skilled in developing scorecards, dashboards, and performance reports that translate complex data into clear action; familiarity with MS Office applications required.
• Certification in Healthcare Quality (CPHQ) or similar preferred.

Responsibilities

• Manages day-to-day implementation and coordination of ambulatory clinical quality and performance improvement initiatives.
• Leads practice-level performance improvement activities by partnering with providers and practice teams to identify barriers, develop interventions, standardize workflows, and monitor progress.
• Provides education and support to providers and office staff regarding quality measures, documentation requirements, care-gap workflows, and performance improvement opportunities.
• Supports provider and practice-level quality performance management, including scorecards data interpretation, identification of performance drivers, and development and follow-up of improvement plans.
• Coordinates care gap closure activities, including identification of eligible populations, outreach strategies, point-of-care workflows, and follow-up with practices to improve measure performance.
• Monitors and analyzes clinical quality performance including HEDIS, MIPS/Quality Payment Program, payer specific measures, and organizational quality priorities to identify trends, variation, care gaps, and opportunities for improvement; develop actionable reports and communicate findings to leadership.
• Coordinates and monitors assigned quality reporting activities to support accurate and timely data collection, validation, submission and compliance with applicable reporting requirements and deadlines.
• Identifies and investigates quality data discrepancies and collaborates with stakeholders to support data integrity and accurate performance reporting.

Skills

Quality improvement

Ambulatory care

Leadership

Data analytics

Performance measurement

Communication

Project management

Education

Bachelor's degree in Healthcare Administration/Public Health/related field

Master's degree in Healthcare Administration/Public Health/Business Administration/related field

Tools

Microsoft Excel

Microsoft Office

Job description

Memorial Healthcare seeks a Manager of Clinical Quality to lead ambulatory quality and performance improvement initiatives. Reporting to the Director of Quality and Value Based Care, you will translate strategies into practice workflows, engage providers and staff, and monitor performance gaps to drive patient-centered care.

You will oversee data, analytics, and reporting for quality measures (HEDIS, MIPS) and ensure compliance with regulatory requirements while supporting organization-wide