Ambulatory Clinical Pharmacy Technician

UT Southwestern Medical Center; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

PPO health plan

Paid time off

Tuition reimbursement

Job summary

UT Southwestern Medical Center in Dallas, TX seeks an Allied Health professional to support ambulatory clinics with prior authorizations, refill authorizations, and patient assistance programs.

The role requires a high school diploma, 1 year in retail pharmacy or equivalent, and registration with the Texas State Board of Pharmacy upon hire. Day shift, full-time, on-site work environment.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1 year in retail pharmacy or equivalent.
• Licenses: Texas State Board of Pharmacy registration as a Registered Technician or Pharmacist Intern Upon Hire.

Responsibilities

• Process prior authorizations and refill authorizations for ambulatory care clinics.
• Complete tasks in EMR as directed.
• Assist with patient assistance programs and PV/PAP administration.
• Coordinate with pharmacists and nurses to ensure timely service.

Skills

Pharmacy terminology

Prior authorizations

EMR knowledge

Customer service

Education

High School Diploma

TSBP registration or Pharmacist Intern

Tools

EMR systems

CoverMyMeds

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

Complete prior authorizations and refill authorizations for ambulatory care clinics across the system.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!
  

Qualifications

Education and Experience

Required

• Education High School Diploma or equivalent.
• Experience 1 year in retail pharmacy or equivalent.
• Licenses and Certifications (TSBP) REG PHARMACY TECNICIAN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern Upon Hire

Preferred

• Licenses and Certifications (PTCB-CPHT) CERTIFIED PHARMACY TECHNICIAN

Job Duties

• Ambulatory Clinical Pharmacy Technician (ACT) responsibilities may include:
  • Promote patient care, safety, and medication adherence through the processing and/or assistance of prior authorizations, refill authorizations, and patient assistance programs
  • Completes tasks in EMR as directed
  • Participate in teaching activities, including but not limited to, precept Pharmacy Technicians, Pharmacy Students, Pharmacists, and Nurses regarding refill authorizations, prior authorizations, and or patient assistance programs
  • Report directly to the pharmacist on service in the clinic and/or to other pharmacists while working
  • Responds to calls and questions in an efficient, effective, and professional manner
  • Serves as a pharmacy services representative in addition to valuable member of the healthcare team
  • ACT will assume additional duties as required by the pharmacy director, manager, and/or supervisor
• Prior Authorization activities may include:
  • Initiate and coordinate prior authorization requests in the electronic health record and/or external processing system (e.g. CoverMyMeds)
  • Act as a liaison between the Clinical Department and members, providers, pharmacies, and internal departments and respond to inquiries regarding status of prior authorization requests
  • Assist with internal and external reporting requests and summarize internal program statistics
  • Maintain prior authorization management solution, including:
  • Interpretation and application of prior authorization guideline revisions
  • Configuration and quality assurance of clinical criteria, decision scenarios, and other elements
  • Development and maintenance of notification templates in compliance with client plan language and other regulatory requirements
  • Compare prescription claims data against requested parameters and summarize/present results or recommendations
• Prescription Refill Authorization activities may include:
  • Utilize authorized physician protocol to process prescription refill requests in a timely manner and documents into EMR system
  • Conduct patient and pharmacy callbacks in a time efficient manner while maintaining proper phone etiquette
  • Handle intake of multiple phone lines using established scripts, protocols and service processes
  • Accurately track and enter calls using appropriate documentation, reporting, and database applications. Assist with maintaining department databases and resource tools
• Patient Assistance Program (PAP) activities may include:
  • Coordinate administrative aspects of medication services pertaining to patient assistance programs (PAP)
  • Provides support necessary to facilitate the application and acquisition of free or reduced cost medications
  • Serves as a liaison between patients and clinic medical staff regarding eligibility, application procedures, submission of required documentation, and prescription of medications
  • Maintains comprehensive data base in conjunction with clinic leadership

Knowledge, Skills And Abilities

• Work requires good organizational skills.
• Basic computer skills, data entry, filing.
• English (speaking, reading, writing). Good general health and stress coping ability. Moderate physical effort: prolonged standing/walking, occasional lifting/carrying (up to 25 lbs), reaching, bending, crouching, etc. OSHA Category III.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Working Conditions Office Setting Pharmacy Setting

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

Texas-Dallas-5323 Harry Hines Blvd

Work Locations

5323 Harry Hines Blvd

Job

Allied Health

Organization

844730 - Pharmacy Ambulatory Admin

Schedule

Full-time

Shift

Day Job

Employee Status

Regular

Job Type

Standard

Job Posting

Oct 14, 2026, 8:01:38 PM