Ambulatory Care - Pharmacy Technician - Medication Access Specialist - Pharmacotherapy Clinic - Full Time - 8 Hour - Days

John Muir Health; Walnut Creek (CA); On-site; USD 52,000 - 71,000; Full time

Job summary

John Muir Health is seeking a Medication Access Specialist to support ambulatory care pharmacy programs. The role focuses on prior authorizations, financial assistance, and refill management to prevent therapy interruptions.

You will collaborate with pharmacists, providers, and insurance companies to resolve access barriers and ensure patients receive necessary medications. Ideal candidates have 3–5 years of licensed pharmacy technician experience in ambulatory or specialty settings and hold a

Qualifications

• High School Diploma or equivalent required; Pharmacy Technician program preferred.
• 3–5 years as a licensed Pharmacy Technician in a clinical/ambulatory care/specialty setting required.
• Experience with prior authorizations, insurance verification, and medication access workflows preferred.

Responsibilities

• Support prior authorization and financial assistance processes to ensure uninterrupted therapy.
• Handle medication refills and refill protocols to prevent therapy interruptions.
• Communicate with insurers and clinic staff to resolve access barriers and coordinate patient care.
• Serve as liaison among patients, providers, payers, and pharmacy teams to streamline medication access.

Skills

Prior authorizations

Insurance verification

Collaboration with clinicians

Patient adherence support

Education

High School Diploma or equivalent

Pharmacy Technician Program (preferred)

Tools

EHR systems

Pharmacy benefit tools

Prior authorization portals (CoverMyMeds, Surescripts)

Job description

Job Description:

The Medication Access Specialist is responsible for supporting ambulatory care pharmacy programs that support patient medication access. The position is responsible for providing support to prior authorization (PA) and financial assistance (FA) processes, medication refills, and other related patient support activities. This role focuses on completing prior authorizations, communicating with insurers and clinic staff, working on refill protocols, to prevent therapy interruptions. The Specialist serves as a key liaison between patients, providers, payers, and pharmacy teams to ensure smooth medication access.

Education:

• High School Graduate or Equivalent - Required or Equivalent
• Completion of Pharmacy Technician Program - Preferred

Experience:

• 3-5 years of experience as a licensed Pharmacy Technician in a clinical, ambulatory care, or specialty pharmacy setting – Required

Additional Experience Preferences:

• Demonstrated experience with prior authorizations (PAs), insurance verification, and medication access workflows
• Proficient in using electronic health records (EHRs), pharmacy benefit tools, and prior authorization portals (e.g., CoverMyMeds, Surescripts, etc)
• Experience collaborating with pharmacists, providers, and insurance companies to resolve access barriers and support patient adherence
• Strong understanding of specialty and high-cost medications, including coordination with patient assistance programs (PAPs) and manufacturer hubs

Certifications/Licensures:

• Pharmacy Tech - California Board of Pharmacy – Required
• CPhT Pharmacy Technician - PTCB Pharmacy Technician Certification Board - Required

Work Shift:

08.0 - 08:30 - 17:00 No Waive (United States of America)

Pay Range:

$38.04 - $51.35Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it.

Scheduled Weekly Hours:

40