Ambulatory Care Nurse - General Surgery

Wakemed; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

WakeMed is seeking an experienced Ambulatory Care Nurse (RN) to join our outpatient team in Raleigh, NC. The ACN coordinates and manages healthcare needs, triages concerns by phone, portal, and in-person encounters, and collaborates with physicians and care teams to develop individualized plans of care for patients across the ambulatory journey.

Qualified candidates hold an active North Carolina RN license, a Bachelor's Degree in Nursing, and at least 1 year of outpatient practice.

Qualifications

• Current Registered Nurse (RN) licensure in North Carolina.
• Previous outpatient nursing experience.
• Strong clinical assessment, patient education, and care coordination skills.
• Ability to manage multiple priorities in a fast-paced ambulatory environment while providing exceptional patient service.
• Commitment to delivering care consistent with WakeMed's Wake Way to Excellence, Patient & Family Centered Care model, and professional nursing standards.

Responsibilities

• Provide nursing care management and clinical support for patients in an ambulatory setting.
• Triage patient concerns, assess symptoms, and provide evidence-based nursing guidance via phone, patient portal, and in-person encounters.
• Collaborate with physicians, advanced practice providers, and care team members to develop, coordinate, and implement individualized plans of care.
• Identify high-risk patients and proactively coordinate appropriate care, follow-up, referrals, and community resources.
• Educate patients and families regarding their conditions, treatment plans, medications, and preventive health measures.
• Serve as a communication liaison between patients, families, providers, and the interdisciplinary healthcare team.
• Promote continuity of care and support patients in achieving optimal health outcomes within the outpatient setting.

Skills

Care coordination

Triage

Patient education

Collaboration

Communication

Education

Bachelor's Degree in Nursing

Job description

Overview

WakeMed Physician Practices is seeking an experienced Ambulatory Care Nurse (RN) to join our growing team at WakeMed. The Ambulatory Care Nurse (ACN) plays a vital role in delivering high-quality, patient-centered care by coordinating and managing the healthcare needs of our patient population. Working closely with providers and the interdisciplinary care team, the ACN serves as a clinical resource, patient advocate, and care coordinator, ensuring patients receive timely, compassionate, and effective care throughout

their healthcare journey.

The Ambulatory Care Nurse embraces WakeMed's mission, vision, and values while actively supporting the ANA Scope and Standards of Nursing Practice, the North Carolina Nursing Practice Act, and WakeMed's Nursing Professional Practice Model. This role is ideal for a compassionate, team-oriented nurse who is passionate about supporting women's health and providing outstanding care to our patients and families every day.

What You'll Do

• Provide nursing care management and clinical support for patients in an ambulatory setting.
• Triage patient concerns, assess symptoms, and provide evidence-based nursing guidance via phone, patient portal, and in-person encounters.
• Collaborate with physicians, advanced practice providers, and care team members to develop, coordinate, and implement individualized plans of care.
• Identify high-risk patients and proactively coordinate appropriate care, follow-up, referrals, and community resources.
• Educate patients and families regarding their conditions, treatment plans, medications, and preventive health measures.
• Serve as a communication liaison between patients, families, providers, and the interdisciplinary healthcare team.
• Promote continuity of care and support patients in achieving optimal health outcomes within the outpatient setting.
• Maintain accurate documentation and support quality, safety, and patient experience initiatives.

What We're Looking For:

• Current Registered Nurse (RN) licensure in North Carolina.
• Previous experience working as a nurse in an outpatient setting.
• Strong clinical assessment, patient education, and care coordination skills.
• Ability to manage multiple priorities in a fast-paced ambulatory environment while providing exceptional patient service.
• Commitment to delivering care consistent with WakeMed's Wake Way to Excellence, Patient & Family Centered Care model, and professional nursing standards.

The WakeWay to Excellence

• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well-being of the communities we serve.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Registered Nurse Required

Education

Bachelor's Degree Nursing Required

Experience

1 year of practicing as an RN - Related Area Required