Ambulatory Care Admin Supv 1 - ACC - Ambulatory Admin - FT Days

UC Irvine; Irvine (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

UCI Health in Irvine seeks a supervisor for front desk and scheduling/registration teams, working closely with Medical Center administration and clinic physicians to ensure seamless patient flow and adherence to policies.

You will analyze operational data, prepare reports, and support resource management within the cancer center, with an emphasis on service quality, accuracy, and timely communications.

Qualifications

• Strong analytical skills to collect and analyze operational data.
• Previous lead or supervisory experience.
• Previous experience working in a primary or specialty care clinic.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• Excellent written and verbal communication skills in English.
• Ability to successfully identify priorities while managing multiple assignments simultaneously.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

Responsibilities

• Supervise front desk and scheduling/registration staff.
• Coordinate with Medical Center administration and clinic physicians to ensure seamless operations.
• Develop and monitor organizational policies and procedures.
• Provide analysis, prepare reports, and interpret data to support cancer center operations.

Skills

Analytical skills

Leadership experience

Customer service

Communication skills

Clinic experience

English fluency

Education

Bachelor's degree or equivalent

LVN license (California)

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary

The incumbent is responsible for the overall supervision of front desk and scheduling/registration staff. Works closely with Medical Center administration and clinic physicians to ensure seamless operation between all activities related to directing and evaluating patient care activities, managing clinical resources and developing & monitoring organizational policy/procedures. Provides analysis, prepares reports and interprets data to assist in the operations of the cancer center.

Required Qualifications

What It Takes to be Successful

• Strong analytical skills to collect and analyze operational data
• Previous lead or supervisory experience
• Previous experience working in a primary or specialty care clinic
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Ability to successfully identify priorities while managing multiple assignments simultaneously
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications

• Knowledge of financial and accounting concepts and practices especially as relates to practice management
• Knowledge of University and medical center organizations, policies, procedures and forms
• Experience working in a UC and/or union environment
• Current California LVN license
• Bilingual skills in English and Spanish
• Bachelor Degree in related field or equivalent education and experience

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions Of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization