Ambassador, Public Realm Operations

Downtown Seattle Association; Seattle (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Orca Card (Employer paid)

Sick and Safe time

Personal Holidays

Job summary

The Downtown Seattle Association (DSA) is seeking a part-time or full-time Downtown Ambassador to join the Public Realm Operations team. You will help maintain inviting public spaces, assist with events, and ensure safe, clean downtown environments.

As a MID Supervisor reports role, you will support daily setup, crowd management, and data collection to improve city spaces. The role is outdoors, requires ability to lift 50 pounds, and offers an hourly wage of $22.00–$27.00 with a comprehensive

Qualifications

• Demonstrate MID/DSA core values: Collaboration, Perseverance, Innovation, Excellence, and Integrity.
• Self-motivated, energetic learner with a growth mindset.
• Able to communicate effectively, verbally and in writing.
• Strong interpersonal skills and emotional intelligence.
• Ability to work in all public spaces in the downtown area.
• Ability to follow instructions and maintain a clean, neat appearance.
• Must be able to provide a valid ID.
• Customer service experience preferred but not required.
• Knowledge of downtown Seattle and its community is a plus.

Responsibilities

• Ensure that parks and public spaces can be set up for success each day, including setup/breakdown of equipment and proper disposal of waste.
• Set up and breakdown of daily amenities and activities in public spaces.
• Provide event and programming support for public realm events from setup to breakdown.
• Deliver high levels of service to customers, ratepayers, and stakeholders, including ticket taking and stocking.
• Reference calendars and guidance to perform duties accurately.
• Assist with monitoring and reporting public realm art and beautification priorities.
• Perform repairs and maintenance on public realm amenities.
• Observe, track and report data on public assets daily.
• Conduct data collection and documentation to support Ambassador operations.
• Address items of physical public disorder or coordinate with Clean Team as needed.
• Use devices to collect data and track daily activities in public right-of-way and DSA spaces.
• Represent MID/DSA at special events in a positive and professional manner.

Skills

Core values

Self-motivated

Clear communication

Interpersonal skills

Public spaces knowledge

Follow instructions

Professional appearance

Valid ID

Customer service

Downtown Seattle knowledge

Job description

Description

The DSA/MID Ambassador teams play a vital role in living our organization’s mission: to create a healthy, vibrant downtown for all. All Ambassadors are stewards of the public realm and help to make it an inviting and welcoming place for all. All Ambassador teams work with the following priority framework focusing on the “three Cs”: Clean, Clear and Cared for. This means that all employees strive to maintain a visually appealing and safe environment for all by resolving clutter and disarray and caring for all people in the public realm in a friendly and positive manner. The downtown public realm should be high quality and consistent, demonstrated through attentive oversight of the details in the public realm space and genuine care and concern for the people in the space.

Position

Downtown Ambassador

Department

Public Realm Operations

Reporting Relationship

MID Supervisor

Status

Non-exempt

Part-Time & Full-Time positions available

The DSA/MID Ambassador teams play a vital role in living our organization’s mission: to create a healthy, vibrant downtown for all. All Ambassadors are stewards of the public realm and help to make it an inviting and welcoming place for all. All Ambassador teams work with the following priority framework focusing on the “three Cs”: Clean, Clear and Cared for. This means that all employees strive to maintain a visually appealing and safe environment for all by resolving clutter and disarray and caring for all people in the public realm in a friendly and positive manner. The downtown public realm should be high quality and consistent, demonstrated through attentive oversight of the details in the public realm space and genuine care and concern for the people in the space.

Compensation

DSA is committed to internal and market equity. The hourly range for this position is $22.00-$27.00. Salary is determined based on internal and market equity, internal and market data/salary ranges, and the applicant’s job-related knowledge, skills, and experience. We will hire at the beginning of the salary range to allow future salary growth based on an employee's performance, professional development, and increases in responsibilities and duties. Downtown Seattle Association provides a comprehensive benefits package including but not restricted to:

• Employer paid Orca Card
• Seattle Sick and Safe time .025 per hour worked
• Personal Holidays prorated per hours worked

Requirements

Duties and Tasks

• Ensure that parks and public spaces can be set up for success each day, this may include loading/unloading delivery trucks, clearing areas of obstacles/interruptions, transporting trash and waste to proper disposal area, keeping inventory/stocking/replenishing supplies, signage, etc.
• Set up and breakdown of daily amenities (furniture, amenities, signage, misc. equipment, etc.) and activities in public spaces.
• Provide event and programming support for all public realm events to include set-up, staffing during events and breakdown.
• Perform a high level of service to customers, ratepayers, and stakeholders including ticket taking, and stocking.
• Reference paper and electronic calendars and programs to guide set-up and instructions to carry out job duties.
• Assist with monitoring, tracking, and reporting public realm art and beautification priorities.
• Perform repairs and maintenance tasks on public realm amenities.
• Observe, track and report data on public assets daily.
• Conduct various data collection and documentation to support Ambassador program operations.
• Address items of physical public disorder like fallen scooters, misplaced signs, and large debris, or work with Clean Team to address in a timely manner.
• Utilize computer and hand-held mobile device to collect data and track daily work activities in the public right-of-way and DSA-managed parks and public spaces.
• Represent MID/DSA at special events in a positive and professional manner.
• Other duties as assigned.

Minimum Qualifications

• Ability to consistently exemplify MID/DSA core values: Collaboration, Perseverance, Innovation, Excellence, and Integrity.
• Self-motivated, energetic leaner with a growth mindset.
• Ability to communicate effectively, both verbal and written.
• Strong interpersonal skills with emphasis on emotional intelligence.
• Ability to work in all public spaces in the downtown area.
• Ability to follow instructions.
• Required to maintain a clean and neat appearance.
• Must be able to provide a valid ID.
• Customer service focus: previous experience preferred but not required.
• Knowledge of downtown Seattle and its community a plus.

Physical Demands and Work Environment

Work Environment - Work outdoors for the entirety of each shift in all weather conditions, with exposure to potentially hazardous waste/substances.

Physical Demands – Must be able to lift 50 pounds.

Salary Description

$22.00-$27.00