Ambassador

The Metropolitan Museum of Art; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision

403(b) retirement plan

Generous paid time off

Disability coverage

FSA/HSA

Commuter benefits

Staff discounts

Staff cafeteria

Museums Council pass

Job summary

The Metropolitan Museum of Art seeks an Ambassador for the Visitor Experience team in New York. You will greet guests, guide crowds, process admissions, memberships, and event tickets, and provide exceptional service across multiple touchpoints. You will stay informed about current exhibitions and assist with special events and accessibility devices.

Weekend availability is required. Join a large, diverse team committed to inclusive, high-quality guest experiences and world-class hospitality in

Qualifications

• 1 year experience in customer-focused industries.
• Experience in high-traffic environments preferred.
• Proficiency with Tessitura and related VX technology.
• Cash handling experience required.
• Strong customer service and arts passion.
• Weekend and holiday availability required.

Responsibilities

• Create a welcoming presence for members and visitors.
• Learn and operate the POS system for admissions, bookings, and memberships.
• Guide visitors to queues and spaces to ensure smooth flow.
• Greet guests, answer questions, and resolve on-site issues.
• Stay informed about current exhibitions and programs; attend daily briefings.
• Scan tickets at entry points and for events.
• Maintain station readiness with maps and materials.
• Assist with special events and distribution of assistive listening devices.
• Encourage use of virtual queuing for select exhibitions.
• Process Member transactions and memberships in Tessitura; assist back-of-house reporting.

Skills

Tessitura transactions

Cash handling

Customer service

Multi-tasking

Hospitality

Tools

POS system

Job description

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

ABOUT THE DEPARTMENT

The Visitor Experience (VX) Department is responsible for Museum operations related to admissions, ticketing, membership and group sales, wayfinding, and queue management. We regularly partner with our colleagues in across the Museum to provide a welcoming and inclusive experience for our Members and visitors by providing world-class customer service for our diverse audiences. Our team is comprised of over 100 staff and 300 volunteers.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:

As an Ambassador, you are responsible for representing the Museum to the public through direct interaction with Museum visitors and Members. You have a strong sense of hospitality and are self-starting, flexible, and can work both independently and as part of a team. You can handle large crowds, crowded spaces, and answer questions and provide information repeatedly with poise and professionalism. You are energized by working in a fast-paced environment and interacting with people of all backgrounds.

PRIMARY RESPONSIBILITIES & DUTIES:

• Create a warm welcoming presence for museum members and visitors.

• Learn POS system to sell museum admission, process group bookings, and sell memberships.

• Assist with crowd control indoors and outdoors. Ensure smooth flow of visitors by proactively guiding visitors to various queues and spaces.

• Greet guests, responds to questions, and offers guidance. Resolve general complaints from guests and Members on site.

• Stay up to date with current and upcoming exhibitions, museum programs, and marketing campaigns. Attend daily updates at the beginning of every shift and required training sessions.

• Scan admission tickets at points of entry to galleries and for ticketed events & programs.

• Help maintain POS preparedness with supplies and relevant marketing materials. Keep daily station stocked with maps and any other relevant printed information.

• Assist with Special events including Member exhibition previews and other onsite programs and museum event including handing out assistive listening devices (ALDs) for auditorium programs and seating program attendees.

• Facilitate visitor adoption and use of virtual queuing system for entry to select special exhibitions.

• Process all Member transactions. Identify upsell opportunities and process new and renew members in the Tessitura ticketing system. Complete appropriate information and CSI’s in Tessitura for back of house reporting and customer resolution.

• Performs any duties reasonably related to the functions described above.

REQUIREMENTS & QUALIFICATIONS:

• 1 year experience in customer focused and service-related industries.

• Previous experience working in high traffic environments.

• Demonstrated proficiency with all Tessitura transactions and other VX technology.

• Cash handling experience.

• Exceptional customer service skills, customer service experience, passion for the arts.

• Must be available to work weekends and holiday periods.

The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Visa Sponsorship

Visa sponsorship is not available for this position.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre‑tax income for eligible health care expenses)
• Commuter benefits (pre‑tax income for parking or mass transit expenses)
• Free financial‑planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

We recognize that it is highly unlikely that someone meets 100% of the desired attributes for a role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact [e-mail].

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, downgrading, transfer, lay‑off and termination, and all other terms and conditions of employment.