Ambassador

Jenis Splendid Ice Creams LLC.; Chagrin Falls (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Jeni’s Splendid Ice Creams is seeking Ambassadors to join our Chagrin Falls team. Ambassadors are part-time, front-line crew who scoop and serve ice cream, make waffle products, run the register, keep the shop clean, and perform related tasks.

We offer growth opportunities within a growing company and competitive compensation. In Ohio, the role is valued with an average hourly earning around $21.63, plus a safety minimum in place to ensure earnings reach $16 per hour if needed.

Qualifications

• Ambassadors are part-time front-line crew in scoop shops.
• Provide friendly, world-class customer service.
• Maintain cleanliness and efficiency during fast-paced shifts.

Responsibilities

• Scoop and serve ice cream to customers.
• Make waffle products and operate the register.
• Keep the shop clean and organized.
• Change out ice cream buckets and assist with related tasks.

Skills

Passion for community

Attention to detail

Stamina

Fast-paced environment

World-class service

Reliability

Job description

In Cleveland, our Team Jeni's Ambassadors have the opportunity to earn an average of $21.63 per hour!*

*This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025's hourly tip average. 2026 actual customer tips may vary.

In Ohio, if the average hourly earnings of an Ambassador are less than $16 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $16 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for Ambassadors to join ourChagrin team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Team Jeni’s Ambassadors are our part-time, front-line crew members. They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

As an Ambassador, you will:

• Serve the ice cream Time magazine calls “the best in America”
• Gain valuable real-world business and entrepreneurship experience
• Work in an environment oriented around serving each other and making people’s day
• Have opportunities for growth within a growing company
• Receive competitive compensation

Qualities of an Ice Cream Ambassador (also known as a scoop shop employee):

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
• Familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
• Provide consistent, world-class service to every single customer
• Reliable, on time, and ready to hustle for every shift
• Committed to the well-being of their shop team, their community, and the environment around them

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Ambassadors make a difference in their shop, their community, and in how they partner with their team and serve their customers.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.