Amazon Web Services Administrator

ecore system; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive Salary

Performance-based annual bonus

On-Call Stipend

Health benefits

192 paid leave hours/year

50% gym membership paid (up to 1000 INR/month)

Mobile phone (if required)

Job summary

A leading company is seeking an experienced Senior AWS Administrator to join their global customer operations team. In this role, you will manage AWS environments, enhance customer support processes, and collaborate across teams to ensure optimal service delivery. Strong technical skills and customer service orientation are essential for success.

Qualifications

• 5-10 years supporting AWS environments.
• AWS certification or equivalent experience required.
• Understanding of client-server architecture and systems administration.

Responsibilities

• Design, deploy, and operate high performance, secure environments on AWS.
• Engage with customers throughout the SDLC.
• Provide second or third level support for Managed AWS customers.

Skills

Customer service orientation

Technical ability

Analytical skills

Problem-solving skills

Communication skills

Education

Associate Degree in IT Services or equivalent

Job description

We are currently seeking an experienced Senior AWS Administrator with experience in managing servers in AWS Datacenter. The Sr. AWS Administrator will work as part of a global customer operations team to deliver responsive resolutions, communications, and support services, based on ITSM best practices, to customers and service teams and ultimately drive and improve service on behalf of the business. It will be a challenging environment where you will be required to work on multiple technologies in IT Infrastructure.

::Time Management Outline::

• 60% Support (Incident and Problem Management) (Reactive)
• 20% Systems Audit and routine maintenance (Proactive)
• 20% Customer Operations Quality Control

::Key Responsibilities::

• Engaging with customers throughout the SDLC to design, deploy and operate high performance, scalable and secure commerce environments on AWS.
• Architecture, development and testing of AWS based reference architectures for Magento and other applications.
• Continuously working to improve the integration of AWS with client’s management systems to better serve our customers.

Job Description:

We are currently seeking an experienced Senior AWS Administrator with experience in managing servers in AWS Datacenter. The Sr. AWS Administrator will work as part of a global customer operations team to deliver responsive resolutions, communications, and support services, based on ITSM best practices, to customers and service teams and ultimately drive and improve service on behalf of the business. It will be a challenging environment where you will be required to work on multiple technologies in IT Infrastructure.

::Time Management Outline::

• 60% Support (Incident and Problem Management) (Reactive)
• 20% Systems Audit and routine maintenance (Proactive)
• 20% Customer Operations Quality Control

::Key Responsibilities::

• Engaging with customers throughout the SDLC to design, deploy and operate high performance, scalable and secure commerce environments on AWS.
• Architecture, development and testing of AWS based reference architectures for Magento and other applications.
• Participate in On-Call rotation providing after-hours support for our customers.
• Act as a Subject Matter Expert on Cloud Computing, Magento, and Agile.
• Providing 2nd or 3rd level support for Managed AWS customers and ensuring our Customer Operations is equipped to provide expert-level support.
• Proactively analyze customer stacks and recommend improvements for stability, performance, or security.
• Collaborate with cross-country teams to understand business and technical requirements and plan infrastructure support accordingly.
• Administer network and cloud-based Linux servers, ensuring timely maintenance and system rollout.
• Develop methods to assess and monitor system stability and efficiency.
• Plan, design, install, configure, troubleshoot, and manage cloud-based Linux servers.
• Work with team members for proper resource allocation.
• Evaluate and implement new technologies and practices.
• Communicate with business and technical teams to understand system requirements.
• Prioritize tasks to meet deadlines.
• Manage user accounts, file systems, and disks.
• Maintain knowledge of monitoring tools and troubleshoot alerts.
• Possess good knowledge of Cassandra and Elasticsearch databases (preferred).

::Key Performance Indicator::

• Customer Feedback Rating (Good 80%)
• Maintain professional, customer-focused demeanor
• Meet key responsibilities consistently
• Support tickets are resolved within 3 business days
• Escalate critical incidents with 100% accuracy
• Meet project deadlines consistently

::Qualifications/Skills::

• Associate Degree in IT Services or equivalent
• 5-10 years supporting AWS environments
• AWS certification or equivalent experience
• Understanding of client-server architecture and systems administration
• Strong customer service orientation
• Technical ability and willingness to learn
• Excellent communication skills
• Ability to work in a fast-paced environment
• Strong analytical and problem-solving skills
• ITIL foundations knowledge (preferred)
• Bilingual in English/French (asset)

::Compensation::

• Competitive Salary
• Performance-based annual bonus
• On-Call Stipend
• Health benefits
• 192 paid leave hours/year
• 50% gym membership paid (up to 1000 INR/month)
• Mobile phone (if required)

::How To Apply::

• Send your cover letter and resume to [e-mail] or [e-mail]
• No phone inquiries accepted
• Shortlisted candidates will undergo technical and HR assessments

About Us

• eCore Systems is driven by a passionate team dedicated to customer success.
• We aim to deliver outstanding service and help clients manage their websites effortlessly.