Amazon connect consultant - Sacramento, CA onsite

Acclaim Systems; Sacramento (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Acclaim Systems in Sacramento, CA is seeking an AWS Connect Domain Specialist to implement and support AWS Connect configurations on site. You will translate call flows into configurations, build contact flows, queues, and routing profiles, and assist with Lex bots and Lambda for conversational IVR under architectural guidance.

Additionally, you will document configuration details for Architecture Decision Records and flag any platform constraints back to the Architect to ensure smooth project

Qualifications

• Experience configuring AWS Connect platform.
• Ability to translate call flows into configurations.
• Experience with Lex and Lambda for IVR.

Responsibilities

• Platform configuration and support.
• Translate call flow, queue, and routing designs into AWS Connect configurations.
• Build and maintain contact flows, queues, routing profiles, and contact attributes.
• Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR.
• Document configuration details for Architecture Decision Records.
• Flag configuration constraints or platform limitations to Architect.
• Implementation and configuration activities.

Skills

AWS Connect

Call routing

AWS Lex

Lambda

Job description

Sacramento, CA

Onsite (3-4 days)

AWS Connect Domain Specialist

Key Responsibilities

• Platform Configuration & Support
• Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations
• Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs
• Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance
• Document configuration details as input to Architecture Decision Records maintained by the Architect
• Flag configuration constraints or platform limitations discovered during build-out to the Architect
• Implementation & Configuration