Amazon Connect Architect

Infosys; United States; On-site; USD 110,000 - 147,000; Full time

Benefits offered by this job

Medical Insurance

Paid time off

401(k) plan

Long-term disability

Job summary

Infosys seeks an Architecture Consultant 3 to lead design and review of solution architectures for autonomous customer interactions across voice, chat, and omnichannel channels. You will guide tech choices, collaborate with clients and internal teams, and align designs with business goals while driving delivery excellence.

The role emphasizes expertise in AWS services, GenAI integration, and RAG architectures, with a focus on scalable, maintainable solutions and proactive risk management.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Experience designing and implementing Voice AI solutions.
• Strong knowledge of AWS services and integration patterns.

Responsibilities

• Create business requirement documents from workshops with client stakeholders.
• Review and develop scalable, reliable solution architectures.
• Assess technologies and platforms to meet business requirements.
• Plan integration strategies to ensure seamless data flow.
• Resolve complex technical challenges during build, deployment and support.
• Provide architectural insights to development teams and clients.
• Identify risks and monitor system performance for optimization.
• Maintain a comprehensive knowledge base for vital information.
• Contribute to proposals and RFPs with architectural insights.

Skills

Agentic Voice AI

Conversational design

NLU/intent recognition

RAG architectures

Multi-channel engagement

Architectural thinking

Education

Bachelor’s degree in CS/Engineering

Tools

Amazon Connect

Amazon Lex

Amazon Bedrock

Lambda

API Gateway

Step Functions

S3

DynamoDB

CloudWatch

IAM

Job description

Overview

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

In the assigned Job Role of Architecture Consultant 3, your Area Of Responsibility will be as below:

• Create business requirement documents covering functional and non-functional requirements, basis information gathered as part of workshops and interviews with client stakeholders
• Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and which are scalable, reliable and maintainable
• Assess and recommend suitable technologies, tools and platforms for implementation as a part of architectural design, to meet business requirements
• Review technical solutions and develop strategies for integration with different technologies and systems, to ensure seamless communication and data flow
• Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts
• Provide specialized insights to development team and build collaborative relationships with clients and internal teams, securing successful execution of projects
• Identify potential risks in the system landscape, monitor system performance and suggest optimization initiatives in line with business requirements and long-term objectives
• Establish and uphold comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available
• Contribute to proposals and RFPs by delivering insights related to architectural solutions, for successfully delivering the proposed solutions

Your contribution to the team:

• Expertise in designing and reviewing solution architectures that align with business goals.
• The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.
• A strategic mindset to align technical solutions with business goals and market trends.
• Proactively drive initiatives to ensure smooth execution and transition of projects.
• The ability to engage with clients and internal teams to build strong and productive relationships.
• Passion for mentoring and fostering a knowledge-sharing culture.

Required Skill and Experience

• Experience with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities
• Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions
• Knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design
• Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architectures
• Experience in architecting voice, chat, IVR, self-service, and omnichannel customer engagement solutions
• AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services

Preferred Skill and Experience

• Amazon Bedrock
• Knowledge Bases and RAG
• Real-time Agent Assist
• Contact Center Analytics and Reporting
• Speech Analytics and Sentiment Analysis
• Multi-Agent Orchestration
• AI Governance and Responsible AI
• CI/CD and DevSecOps on AWS
• Salesforce, ServiceNow, or Dynamics CRM integrations

Additional Required Qualifications

• • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• • This position may require relocation and/or travel to work/project location.
• • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details

Estimated annual compensation range for this role will be as follows:

In CA, WA, NY, CO, MD, IL, MN, NJ, VT, MA: $ 113,000 to $ 147,000

In Washington, DC: $109,800 to $ 147,500

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.