AM Restaurant Server (PT)

Crescent Hotels & Resorts; Greenville (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a hospitality teammate in Greenville, SC to greet guests and serve according to standards. You will take and deliver orders promptly, handle basic side work, and answer questions about the menu while working with a friendly team.

Candidate should be able to stand/walk for extended periods, lift up to 30 lbs, and communicate effectively in English. POS experience is a plus, and hotel protocols must be followed.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Professional appearance and manner at all times.
• Team player who will pitch in to help coworkers.

Responsibilities

• Greet and serve guests according to standards.
• Take and serve guest orders promptly and according to service manual.
• Do set-up side work as assigned.
• Answer guest questions about the menu.
• Operate the POS system where applicable.
• Check food before serving for appearance, temperature, and portions.
• Perform other job-related duties as assigned.

Skills

English communication

Team player

Physical stamina

Customer service

Tools

POS system

Job description

JOB OVERVIEW

Greet and serve the guests according to standards.

ESSENTIAL JOB FUNCTIONS

• Take and serve guest orders promptly and according to service manual.
• Do all necessary set-up side work as assigned.
• Answer any guest questions about the menu.
• Operate the electronic cash register/P.O.S. system (where applicable).
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.