Alumni Engagement Coordinator

nativeforward; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Native Forward in Albuquerque, NM is seeking an Alumni Relations and Events Coordinator to manage the alumni inbox, coordinate national events, and maintain CRM records.

You will work across teams to plan conferences, webinars, and volunteer activities, ensure contracts and venues are secured, and produce post-event reports.

Ideal candidates have a Bachelor's degree and at least two years of experience in alumni relations or nonprofit administration, with strong communication and data skills.

Qualifications

• Bachelor's degree in a related field preferred.
• Minimum of two years coordinating events and alumni relations.
• Experience with Blackbaud CRM or Raiser's Edge strongly preferred.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and professional demeanor.

Responsibilities

• Manage the alumni inbox and respond to inquiries or route requests appropriately.
• Coordinate logistics for national alumni events, networking receptions, webinars, volunteer activities, and convenings.
• Secure venues, manage contracts, registration platforms, RSVP tracking, nametags, event materials, travel logistics, and vendor coordination.
• Maintain event participant profiles, attendance records, post-event reports, surveys, and debrief documentation.
• Coordinate volunteer engagement including speakers, panelists, application reviewers, mentors, video thank-you participants, and ambassadors.
• Maintain accurate alumni records in Blackbaud CRM including contact information, employment, graduation status, employer, industry, and communication preferences.
• Perform ongoing data integrity audits and proactively update alumni records.
• Develop alumni welcome and engagement kits and coordinate distribution.
• Coordinate quarterly alumni newsletters and email marketing campaigns in partnership with Marketing while ensuring brand standards.
• Assist with marketing deliverables, mass donor relations communications, and cross-functional campaign execution.
• Support Alumni Advisory Council meeting logistics, records, and communications.
• Generate reports and dashboards on participation, volunteer engagement, communications, and alumni trends.
• Collaborate with team to streamline data handoff between departments on a cyclical basis.
• Identify alumni success stories ('Where Are They Now') for stewardship and marketing.
• Support fundraising and development initiatives by identifying engaged alumni prospects and maintaining constituent information.

Skills

Alumni relations

Event planning

Communication skills

Data management

Vendor coordination

Volunteer management

Project coordination

English proficiency

Education

Bachelor's degree

Tools

Blackbaud CRM

Raiser's Edge

Job description

Essential Duties:

• Manage the alumni inbox and respond to inquiries or route requests appropriately
• Coordinate logistics for national alumni events, networking receptions, webinars, volunteer activities, and convenings
• Secure venues, manage contracts, registration platforms, RSVP tracking, nametags, event materials, travel logistics, and vendor coordination
• Maintain event participant profiles, attendance records, post-event reports, surveys, and debrief documentation
• Coordinate volunteer engagement including speakers, panelists, application reviewers, mentors, video thank-you participants, and ambassadors
• Maintain accurate alumni records in Blackbaud CRM including contact information, employment, graduation status, employer, industry, and communication preferences
• Perform ongoing data integrity audits and proactively update alumni records
• Develop alumni welcome and engagement kits and coordinate distribution
• Coordinate quarterly alumni newsletters and email marketing campaigns in partnership with Marketing while ensuring brand standards
• Assist with marketing deliverables, mass donor relations communications, and cross-functional campaign execution
• Support Alumni Advisory Council meeting logistics, records, and communications
• Generate reports and dashboards on participation, volunteer engagement, communications, and alumni trends
• Collaborate with team to streamline data handoff between departments on a cyclical basis
• Identify alumni success stories ('Where Are They Now') for stewardship and marketing
• Support fundraising and development initiatives by identifying engaged alumni prospects and maintaining constituent information
• Maintain confidentiality and represent Native Forward professionally
• Perform other duties as assigned

Minimum Qualifications:

Bachelor's degree in communications, nonprofit management, marketing, public relations, business, higher education, or related field preferred. Minimum of two years of experience

coordinating events, alumni relations, constituent engagement, nonprofit administration, development, or customer relationship management. Experience with Blackbaud CRM or Raiser's Edge strongly preferred.

Knowledge, Abilities, Skills:

• Knowledge of American Indian History, culture, and Tribes.
• Knowledge of modern office practices, procedures, and equipment
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Ability to follow oral and written instructions.
• Ability to handle multiple priorities and meet deadlines
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with coworkers at all levels
• Ability to make solid decisions and exercise independent judgment.
• Ability to analyze situations and adopt appropriate courses of action.
• Ability to demonstrate excellence in everything and continually seek improvement in results
• Excellent oral and written communication and presentation skills. Demonstrated ability to simplify complex themes and activities into a short, compelling presentation or written piece
• Proficiency with office technology and information systems.
• High ethical standards, strict adherence to donor confidentiality, and genuine interest in developing authentic relationships.
• Ability to collaborate across departments.
• Strong customer service and relationship building skills.
• Attention to detail and commitment to data accuracy.
• Strong organizational skills