Alterations - Store Support - Garden State Plaza

Nordstrom Inc; Paramus (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

401k

Job summary

Nordstrom, Inc is seeking a Store Support teammate dedicated to delivering outstanding customer service at the point of sale. You will assist customers at checkout, handle returns, and help maintain a polished, runway-ready department.

Ideal candidates communicate well, stay organized, and adapt to a fast-paced store environment. The role includes flexible scheduling and opportunities to engage customers with fashion and events.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Clear communication and interpersonal skills.
• Strong organization and follow-through.

Responsibilities

• Assist customers at checkout and over the phone with sales, returns and transactions.
• Provide quick, easy, and enjoyable service by listening to customer needs and sharing fashion knowledge.
• Maintain a clean, organized department and restock the cash wrap area and sales floor.
• Stay informed about fashion trends to help customers with purchase decisions.

Skills

Customer service

Communication skills

Organization

Problem solving

Computer proficiency

Flexible schedule

Job description

Job Description

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. A day in a life…

Key Responsibilities:

• Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
• Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
• Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
• Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
• Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
• Flexible to support other areas of the store including order fulfillment and order pick-up

You own this if you have…

Key Qualifications:

• The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organization and follow-through
• A knack for problem solving
• Proficiency with computers and an interest in learning new computer applications
• The ability to work a flexible schedule based on business needs

Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range

$20.00 - $20.80 Hourly

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more
• Performance-based incentives/bonuses

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

Legal and Eligibility Statements

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Nordstrom keeps job postings open for at least one day after the posting date.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers.

We empower our people to be innovative, creative and focused on providing the best service to our customers.

Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team.

We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!

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