Alterations Specialist

David's Bridal; Wisconsin; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Professional Environment

Quality Sewing Equipment

Generous Employee Discount

Vision Care

401K Program

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Specialist to complete fittings and alterations to high standards. You will warmly welcome customers, solve problems, and partner with stylists to tailor gowns for events.

The role emphasizes excellent customer service, strong sewing skills, and maintaining the alterations area. This part-time position offers a professional environment, employee discounts, and a comprehensive benefits package.

Qualifications

• Customer service-focused with friendly, helpful demeanor.
• Experience in apparel retail or alterations environment preferred.
• Basic sewing or alterations knowledge is required or advantageous.
• Familiarity with computerized POS systems is a plus.

Responsibilities

• Welcome customers and assist with fittings and alterations.
• Manage alterations flow to ensure timely, accurate service.
• Maintain cleanliness and organization of alterations area and equipment.
• Provide product and service information and resolve issues promptly.

Skills

Retail customer service

Sewing/alterations

Communication

Problem solving

Education

High school diploma or equivalent

1–2 years retail apparel experience

Prior sewing experience

POS system experience (plus)

Tools

POS system

Job description

What if you discovered a company that dominates the products in their category – 1 out of 3 being sold by them? Is the undisputed market leader in their industry, by a wide margin, organically capturing 90% of their customers, and taking care of them with one of the highest customer service scores in retail? AND what if they are operating in a formidable stable industry that is never, ever going away? At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit.

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to elevate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options.
• Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress that complies with the Dress Code Policy.
• Greets and escorts all alterations customers to and from alterations appointments.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Responds promptly to all customer questions by providing product and service information.
• Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings and sewing's, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues in a swift and effective manner that complies with company guidelines.
• Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Maintain the alterations room so that it is consistently clean and well-organized.
• Performs duties and tasks as assigned by store management.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS (Point of Sale) system is a plus.

If you would like to be part of a dynamic team, help our customers dress for the most important days of their lives, and earn a competitive income, we would love to discuss your future at David’s Bridal.

Part Time Benefits Include

• Professional Environment
• Quality Sewing Equipment
• Generous Employee Discount After First Pay Period
• Vision Care
• Supplemental Insurances - Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Pet Insurance
• Discounts for Identity Theft Protection
• Discounts Home and Auto Insurance
• Discounts Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)

Competitive Hourly Rate + Bonus Opportunity

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.Actual duties and responsibilities will vary.