Alterations Customer Service Representative

David; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

David's Bridal is seeking a dedicated Alterations Customer Service Representative (CSR) to deliver an exceptional in-store experience. You will welcome customers, answer phones, book appointments, and guide alterations with care, aiming for five-star service.

Responsibilities include pressing and finishing garments, coordinating with the Alterations Manager, and handling transactions accurately at the cash wrap. Prior sewing or POS experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers in person, over the phone, and via chats with enthusiasm and clarity.
• Manage customer flow using all systems to deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There for customers.
• Escalate issues when needed to Alterations Manager and resolve conflicts.
• Explain how alterations can improve the dress for events and promote services.
• Promote alterations services and personalization options.
• Maintain store standards and promotional readiness, supporting a flawless shopping experience.
• Assist with inventory through special orders, pickups, and quality checks on garments.
• Handle transactions accurately at the cash wrap and ensure customer satisfaction.
• Maintain a clean, organized alterations area and assist with duties as assigned.

Skills

Communication

Customer service

Phone skills

Conflict resolution

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

POS systems

Computer systems

Job description

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escal ...
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system