Alterations Customer Service Representative

David's Bridal; Novi (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Team bonus

Generous team member discount

401K program

Vision care

Pet insurance

Job summary

David's Bridal in Novi, Michigan, is looking for a Part-Time Alterations Customer Service Representative. The role involves greeting customers, assisting with appointments, and ensuring a superb shopping experience.

Ideal candidates will have 1-2 years of retail experience and a high school diploma. Strong customer service and communication skills are essential. Benefits include competitive pay, team bonuses, and various discounts.

Qualifications

• Must provide exceptional customer service and maintain store standards.
• Ability to lift or move up to 10 pounds and perform manual tasks.

Responsibilities

• Greet and service customers with enthusiasm.
• Manage customer flow and provide an outstanding service experience.
• Promote alterations services and maintain high store standards.

Skills

Customer service

Problem solving

Conflict resolution

Sewing

Education

High school diploma or equivalent

1-2 years retail experience

Tools

Computerized POS system

Job description

Alterations Customer Service Representative (CSR) – Overview

David’s Bridal seeks an Alterations Customer Service Representative to deliver superior customer service that includes greeting and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups. The CSR reports to the Store Manager.

Essential Job Functions

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely, adapting style to suit customers through problem solving, excellent phone skills, and conflict resolution.
• Use all systems to manage the customer flow to deliver a five‑star customer experience.
• Meet all service vows, including Prepare, Welcome, Meet Needs & Be There for all customers, and complete all operational checklist tasks.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store’s Five‑Star Customer Service achievement; proactively address customer concerns with confidence and know when to escalatedits and partner with leadership.
• Effectively communicate how alterations can play an important role in perfecting a dress for the customer’s event.
• Promote all alterations services and personalization options.
• Maintain store standards (clean, organized, promotional readiness, recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments altered, steamed, or pressed to ensure pristine condition before final delivery to the customer.
• Build long‑term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick‑ups, and first quality standards for all merchandise.
• Support all cash‑wrap behaviors and process transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager to address issues that cannot be resolved independently.
• Maintain a clean and well‑organized alterations room.
• Perform duties and tasks as assigned by store management.

Physical Demands

• Occasional standing, walking, and sitting for extended periods; reaching, climbing stairs, stooping, kneeling, crouching, or crawling; bending, twisting, and standing; moving throughout the store; and speaking and hearing customers.
• Manual dexterity required for POS operation, counting money, steaming garments, using computers, and making telephone calls.
• May require sewing and performing fittings to company standards.
• Ability to lift or move up to 10 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and operate a computer, electronic device, or phone for extended periods.

Education & Credentials

• High school diploma or equivalent degree.
• 1‑2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with a computerized POS system.

Part Time Benefits Include

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – Get paid early.
• Generous team member discount after first pay period.
• Vision care.
• Supplemental insurances – Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401K program.
• Discount for identity theft protection.
• Discounts for home and auto insurance.
• Discounts for mobile.
• Legal benefits (MetLife Hyatt Legal Plans).
• Pet insurance.

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.