Alterations Customer Service Representative

David's Bridal; Flint (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for enthusiastic Alterations Customer Service Representatives to join their growing team. In this role, you will be the welcoming face for customers, providing exceptional service and ensuring a seamless experience as they prepare for their special occasions. With a focus on building customer loyalty and promoting alterations services, you'll thrive in a fast-paced environment where your communication and problem-solving skills shine. Enjoy a competitive income and a rewarding work atmosphere that values diversity and inclusion.

Benefits

Employee Discount

Health Insurance

Vision Insurance

401K Plan

Discounts on Mobile Services

Qualifications

• 1-2 years of retail experience, preferably in apparel or specialty stores.
• Prior sewing experience is beneficial.

Responsibilities

• Welcome customers warmly via phone, chat, and in person.
• Manage customer flow to ensure a five-star experience.
• Promote alterations services and customization options.

Skills

Customer Service

Communication

Problem-Solving

Relationship Management

Education

High School Diploma

Tools

POS Systems

Job description

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal.

Position Overview

We are seeking talented CSRs to support our growth in the Alterations department, aiming for this segment to comprise 25% of our sales within 2-4 years. Ideal candidates are self-motivated, outgoing, excellent communicators, and thrive in fast-paced environments. If you enjoy helping customers prepare for their special days and want a competitive income, consider joining our team.

Key Responsibilities

• Welcome customers warmly via phone, chat, and in person, demonstrating clear communication and problem-solving skills.
• Manage customer flow using all systems to ensure a five-star experience.
• Provide exceptional service, address concerns confidently, and escalate issues when necessary.
• Promote alterations services and customization options.
• Maintain store standards and dress code, ensuring a clean and organized environment.
• Assist with garment pressing, steaming, and quality inspections to ensure pristine condition.
• Build customer loyalty through relationship management.
• Support inventory and transaction processes accurately.
• Perform additional duties as assigned by management.

Physical & Educational Requirements

• High school diploma or equivalent.
• 1-2 years retail experience, preferably in apparel or specialty stores.
• Prior sewing experience is beneficial.
• Ability to perform physical tasks including standing, walking, lifting up to 10 pounds, and using computers and POS systems.

Benefits

• Competitive pay and rewarding environment.
• Employee discount after first pay period.
• Health, vision, and supplemental insurances.
• 401K plan and additional discounts on insurance and mobile services.

Our Commitment

David’s Bridal values diversity, equity, and inclusion, striving to build a workforce that reflects our diverse customer base.