Alpha Services, Senior Associate

State Street; Berwyn (PA); On-site; USD 52,000 - 85,000; Full time

Benefits offered by this job

401K with company match

Life/Medical/Dental/Vision insurance

Paid time off

Employee Assistance Program

Incentive compensation

Tax-advantaged savings plans

Job summary

State Street seeks a proactive leader to support and maintain production processing of client recordkeeping environments in Berwyn, PA. You will interface daily with front office management as a subject matter expert and escalation point, ensuring client SLAs are met so trades occur on time.

You will interact with Portfolio Services, Trade Settlement, Performance, Reconciliation and others, building professional relationships while driving risk control and process improvements.

Qualifications

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting
• 1-3 plus years related industry experience including operational experience
• Working knowledge of Domestic and International financials and all related instruments
• Detailed understanding of operations
• Strong leadership and attention to detail
• Ability to develop business relationships within and outside the organization
• Excellent interpersonal, communication, organizational and problems solving skills
• Ability to multi-task, balance workload and work in a deadline oriented position
• Ability to meet aggressive SLA Deadlines
• Computer proficient including spreadsheet and database applications

Responsibilities

• Oversee day-to-day team responsibilities with strong risk management and controls.
• Eliminate risk incidents and inadvertent data disclosures.
• Take a lead role in internal or external audits and verify staff work daily.
• Ensure documentation protocols are followed and review processes as needed.
• Provide training for new team members and cross-train existing staff.
• Onboard new employees and handle complex inquiries from clients and internal teams.
• Approve workflows and maintain up-to-date procedures and checklists.
• Prepare ad-hoc reporting and support complex projects like new client onboarding.

Skills

Leadership

Attention to detail

Interpersonal skills

Communication

Organizational skills

Problem solving

Multi-tasking

SLA deadlines

Excel/database proficiency

Education

Bachelor's degree in finance, accounting, or economics or equivalent work experience in finance or accounting

1-3+ years related industry experience including operational experience

Working knowledge of Domestic and International financials and all related instruments

Detailed understanding of operations

Job description

Who We Are Looking For

The position will support and maintain the production processing of client recordkeeping environments. The position will interface daily with the client's front office management and act as a subject matter expert and escalation point. Position has daily Client SLA's and must ensure the team meets internal deadlines in order for the client to trade on time.

Why this role is important to us

Position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Front Office. Builds cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

Who We Are Looking For

The position will support and maintain the production processing of client recordkeeping environments. The position will interface daily with the client's front office management and act as a subject matter expert and escalation point. Position has daily Client SLA's and must ensure the team meets internal deadlines in order for the client to trade on time.

Why this role is important to us

Position will interact and provide support to numerous teams and departments within the organization, including Portfolio Services, Trade Settlement, Performance, Reconciliation and others, and act as a subject matter expert for Front Office. Builds cooperative and professional internal/external relationships and utilizes all available resources throughout the organization to achieve company, team, and client goals.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What You Will Be Responsible For

Oversee the day to day responsibilities of the team by developing a strong risk management and controlled environment. Eliminate risk incidents and inadvertent data disclosures. Take a lead role in any internal or external audits. Confirm the completion of the review and verification of the staff's work on a daily basis, enforcing stringent procedures and controls. Assist in the review and verification process as needed. Ensure documentation protocols are followed. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Perform a team lead function. Act as a subject matter expert and provide guidance to other employees; including training for new team members, and cross training for existing team members. Take active role in new employee onboarding. Research complex issues and inquiries. Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments. Approve documented workflow, procedures and controls. Ensure documented procedures and checklists are maintained and up to date. Determine impact of activity to other areas. Make proactive recommendations and solutions for problem resolution. Interface with senior level internal and external clients and other departments on complex matters and inquiries. Ad-hoc reporting, including daily, weekly and monthly metrics. Engage in complex special projects and assignments including new client onboardings.

What We Value

Performs work independently and analyzes and recommends solutions to complex and non-routine issues and special projects. Develops processes, procedures and controls. Handles regular independent interaction with client contacts. Focus of job on performing complex tasks and providing business and technical expertise in support of multiple clients. Acts as an advisor to other areas of the organization.

Education & Preferred Qualifications

• Bachelor's degree with emphasis in finance, accounting, or economics or equivalent work experience in finance or accounting
• 1-3 plus years related industry experience including operational experience
• Working knowledge of Domestic and International financials and all related instruments
• Detailed understanding of operations
• Strong leadership and attention to detail
• Ability to develop business relationships within and outside the organization
• Excellent interpersonal, communication, organizational and problems solving skills
• Ability to multi-task, balance workload and work in a deadline oriented position
• Ability to meet aggressive SLA Deadlines
• Computer proficient including spreadsheet and database applications

Salary Range

$52,000 - $84,760 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-796665