Allied Services Office Manager

Red Cliff Band of Lake Superior Chippewa; Red Cliff (WI); Presencial; USD 28 000 - 34 000; Tempo integral

Resumo da oferta

The Allied Services Office Manager at Red Cliff Community Health Center will oversee daily administrative and operational management of Allied Services including physical therapy, chiropractic, optometry, and potential future occupational therapy.

You will supervise office operations, scheduling, records management, regulatory compliance, and serve as liaison among staff, leadership, patients, vendors, and external agencies.

Qualificações

• Associate degree in Business Administration, Healthcare Administration, Office Management, or related field.
• Minimum of three years of office management in an allied health or rehabilitation setting.
• Must have a valid driver’s license and meet eligibility for tribal insurance.

Responsabilidades

• Direct and coordinate daily office operations for Allied Services programs.
• Develop and implement office procedures to improve efficiency.
• Monitor departmental performance metrics and operational goals.
• Coordinate equipment maintenance, supply inventory, and purchasing activities.
• Ensure a high level of patient, client, and customer satisfaction.
• Resolve complaints, concerns, and service issues in a timely and professional manner.
• Support scheduling, registration, referrals, and other patient access functions.
• Assist with budget preparation and monitoring.
• Review invoices, purchasing requests, and departmental expenditures.
• Track productivity, revenue, and operational expenses as required.
• Prepare reports, correspondence, and departmental documentation.
• Support billing and reimbursement processes when applicable.
• Ensure compliance with organizational policies, accreditation standards, and regulatory requirements.
• Maintain accurate records and documentation.
• Participate in quality improvement initiatives and audits.
• Monitor adherence to HIPAA, patient rights, and confidentiality requirements.
• Assist with risk management and incident reporting processes.
• Serve as a liaison between Allied Services staff, leadership, providers, and external partners.
• Coordinate meetings, prepare agendas, and maintain meeting minutes.
• Facilitate communication regarding policy changes, operational updates, and departmental initiatives.
• Support interdisciplinary collaboration to improve patient outcomes and service delivery.

Conhecimentos

Office management

Communication

MS Office

Multi-tasking

Regulatory compliance

HIPAA knowledge

Cultural awareness

Formação académica

Associate degree in Business/Healthcare Admin

Ferramentas

Microsoft Office Suite

Electronic records systems

Descrição da oferta de emprego

JOB DESCRIPTION

POSITION: Allied Services Office Manager

LOCATION: Red Cliff Community Health Center

WAGE: $20 - $25 per hour

SUPERVISOR: Clinic Manager

THIS IS A REGULAR FULL-TIME NON-EXEMPT

JOB SUMMARY

The Allied Services Office Manager is responsible for the daily administrative and operational management of the Allied Services department including physical therapy, chiropractic, optometry, and future occupational therapy. This position oversees office operations, scheduling, patient/customer service functions, records management, regulatory compliance, and coordination of departmental activities to ensure efficient, high-quality service delivery. The Office Manager serves as a liaison between staff, leadership, patients, vendors, and external agencies.

DUTIES AND RESPONSIBILITIES

1. Direct and coordinate daily office operations for Allied Services programs.
2. Develop and implement office procedures and workflows to improve efficiency and productivity.
3. Monitor departmental performance metrics and operational goals.
4. Coordinate equipment maintenance, supply inventory, and purchasing activities.
5. Ensure a high level of patient, client, and customer satisfaction.
6. Resolve complaints, concerns, and service issues in a timely and professional manner.
7. Support scheduling, registration, referrals, and other patient access functions.
8. Assist with budget preparation and monitoring.
9. Review invoices, purchasing requests, and departmental expenditures.
10. Track productivity, revenue, and operational expenses as required.
11. Prepare reports, correspondence, and departmental documentation.
12. Support billing and reimbursement processes when applicable.
13. Ensure compliance with organizational policies, accreditation standards, and regulatory requirements.
14. Maintain accurate records and documentation.
15. Participate in quality improvement initiatives and audits.
16. Monitor adherence to HIPAA, patient rights, and confidentiality requirements.
17. Assist with risk management and incident reporting processes.
18. Serve as a liaison between Allied Services staff, leadership, providers, and external partners.
19. Coordinate meetings, prepare agendas, and maintain meeting minutes.
20. Facilitate communication regarding policy changes, operational updates, and departmental initiatives.
21. Support interdisciplinary collaboration to improve patient outcomes and service delivery.
22. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

SUPERVISORY AUTHORITY

None

KNOWLEDGE

1. Knowledge of office management principles and healthcare operations.
2. Excellent verbal and written communication abilities.
3. Proficiency in Microsoft Office Suite and electronic records systems.
4. Ability to manage multiple priorities in a fast-paced environment.
5. Strong organizational and problem-solving skills.
6. Knowledge of HIPAA, patient confidentiality, and regulatory compliance requirements.
7. Awareness of and sensitivity to Ojibwe culture and traditions.

QUALIFICATIONS

1. Associate degree in Business Administration, Healthcare Administration, Office Management, or related field, preferred.
2. Minimum of three (3) years of office management in an allied health or rehabilitation setting required.
3. Must have a valid driver’s license and meet eligibility for tribal insurance.

PERSONAL CONTACTS

Considerable daily contact will be made with the general public, tribal leadership, Program Directors and staff, consultant(s), and the Tribal Community.

PHYSICAL REQUIREMENTS

The duties assigned to this position involve bending, stooping, lifting, and carrying. Items may be placed in overhead storage or shelving.

WORK ENVIRONMENT

All Tribal Buildings are smoke free.

TRAVEL REQUIREMENTS

The ability to travel and attend meetings and trainings; overnight and out of town, both locally & nationally.

BEHAVIOR AND ATTITUDE

The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa requires that the employee performs in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. Any behavior or attitude that tarnishes the name or image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination.

Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered.

This job description is subject to change at employer’s discretion, after consultation with the employee.

APPLICATION SUBMITTAL REQUIREMENTS

1. Completed Tribal Application, to include work history and references, available on the Tribal website.
2. Tribal Background Investigation Disclosure; available on the Tribal website.
3. Consent to Release Liability and Reference Information Form; available on the Tribal website.
4. Resume, required; cover letter, optional.
5. Post-secondary transcripts or certifications; if applicable.

FOR FURTHER INFORMATION CONTACT

Red Cliff Band of Lake Superior Chippewa

Human Resources Department

88455 Pike Road

Bayfield, WI 54814

www.redcliff-nsn.gov

[e-mail]

[phone]

The Red Cliff Tribal Council has a Drug Free Work Place Policy and adheres to the intent of the Drug Free Work Place Act. All new hires are subject to a drug test prior to starting.

All applicants for employment with the Red Cliff Tribe will be subject to the background investigation and other requirements of RCCL Chapter 43, and are under a continuing obligation to supplement this application for employment with information concerning any convictions that occur after commencement of employment with the Tribe.