Alliance Front End - Customer Service Assistant - Part time

H-E-B; Fort Worth (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

H-E-B is seeking a Customer Service Assistant to support store operations by packing groceries and helping customers transport purchases from the store to their vehicles. You will assist customers, unload merchandise, and help locate items throughout the store.

This role requires the ability to work quickly and accurately in a dynamic retail setting, maintain cleanliness, stock check stands, and support safety protocols as needed.

Qualifications

• Ability to work in a fast-paced retail environment.
• Ability to assist customers and respond to their needs.
• Maintain high productivity and efficiency standards.

Responsibilities

• Unloads merchandise from baskets and assists in packaging groceries.
• Packages groceries and helps customers transport/unload to their vehicles.
• Assists customers in locating merchandise.

Skills

Fast-paced environment

Customer service

Productivity standards

Education

Safety orientation certificate

Job description

Responsibilities

Job Summary:

As a Customer Service Assistant, you'll package groceries and help customers transport their purchases from the Store to their vehicles.

Key Responsibilities & Essential Functions:

• Assists in unloading merchandise from baskets
• Packages groceries; assists customers in transporting / unloading groceries to their vehicles
• Assists customers in locating merchandise

Stocking / Sanitation

• Gathers baskets and picks up trash inside and outside Store
• Maintains and stocks bag areas
• Returns products to proper locations
• Stocks and stages bags; stocks check stand supplies
• Distributes Buddy bucks to registers, replaces anti-fatigue mats
• Does Carts & Parts basket relocation and power-washing basket relocation for department setup
• Performs red basket fill up / retrieval
• Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety

Qualifications & Key Requirements:

Knowledge/Skills/Abilities:

• Ability to work in a fast-paced environment - Required
• Ability to work with customers and stay attentive to their needs - Required
• Ability to maintain a high level of productivity and efficiency standards - Required

Education

Licenses/Certifications:

• Completion of Company Orientation and Basics of Safety training (upon hire)

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Constantly reach at waist, grasp
• Frequently stand, walkOccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions
• Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 1/1/2019