Allergy Territory Account Specialist – San Francisco/San Jose – Remote

Novartis Farmacéutica; San Francisco (CA); Remote; USD 93,000 - 175,000; Full time

Job summary

An established industry player is seeking a driven Territory Account Specialist to support key accounts in a remote capacity. This role is pivotal in enhancing patient outcomes through tailored customer experiences and strategic engagement with healthcare providers. The ideal candidate will leverage their expertise in clinical selling and account management to navigate complex customer needs and foster collaboration across teams. With a focus on problem-solving and market insights, you'll play a crucial role in driving product demand and ensuring customer satisfaction. If you're passionate about making a difference in healthcare, this is an exciting opportunity for you.

Qualifications

• 2+ years’ experience in specialty pharmaceuticals or similar sales roles.
• Strong ability to collaborate and communicate effectively across functions.

Responsibilities

• Develop strategic territory business plans to enhance product demand.
• Conduct planning meetings and collaborate with stakeholders to address issues.

Skills

Clinical Selling

Account Selling

Problem Solving

Team Collaboration

Analytical Skills

Market Access Knowledge

Education

Bachelor's Degree

Advanced Degree

Job description

Allergy Territory Account Specialist – San Francisco/San Jose – Remote

Job ID REQ-10042428

Apr 09, 2025

USA

Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography.
Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.

The Territory Account Specialist (TAS) is a driven sales business leader who designs a customized customer experience tailored to the needs of each account and Health Care Provider (HCP). Acting as the primary Point of Contact (PoC) in our customer-centric approach, the Territory Account Specialist engages with clients to identify mutual priorities and address their needs by problem-solving and leveraging Novartis resources to enhance patient outcomes. The Territory Account Specialist possesses expertise in clinical selling, account selling, access navigation, problem solving, team orchestration/collaboration, and omni-channel engagement.

About the Role

Key Responsibilities:

• Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aims to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
• Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
• Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
• Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
• Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
• Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
• Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
• Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.
• Bachelor’s degree required, advanced degree a plus.
• 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
• Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
• Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
• Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.
• Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.

Leveling Guidelines: the position will be filled at a level commensurate with experience.

Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role.

COVID-19 Vaccine Policy: While Novartis does not require vaccination for COVID-19, employees working in customer-facing roles must comply with customers’ credentialing guidelines, which may require vaccination. Novartis will consider requests for reasonable accommodation for those unable to be vaccinated.

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $93,800 and $174,200/year | Senior Territory Account Specialist: $114,100 and $211,900/year | Executive Territory Account Specialist: $126,000 and $234,000/year. The total compensation package may also include other elements, including a sign-on bonus and a full range of benefits.

For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training.

The company will not sponsor visas for this position.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you.

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The Novartis Group of Companies are Equal Opportunity Employers.

Accessibility & Reasonable Accommodations: The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities.

Division US

Business Unit Innovative Medicines

Location USA

State Field, US

Site Field Sales (USA)

Company / Legal Entity U014 (FCRS = US014) Novartis Pharmaceuticals Corporation

Alternative Location 1 San Francisco (California), California, USA