Allegations Program Manager

Schlumberger Limited; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Global learning opportunities

Job summary

Schlumberger Limited seeks an Allegations Program Manager to lead the global investigations process. You will oversee intake, triage, governance, and continuous improvement, guiding investigators and maintaining documentation standards.

You will manage a paralegal team, own governance for allegations systems, and drive automation and AI-enabled workflows, ensuring ethical, compliant practices across regions.

Qualifications

• 8–15 years in paralegal, investigations, compliance, legal operations, employment law, HR investigations, ethics or regulatory work.
• Experience managing complex investigations and policy/governance programs.
• Proven leadership across regional multi-stakeholder environments.

Responsibilities

• Own global allegations intake process and triage reviews.
• Oversee administrative lifecycle of investigations through closure.
• Lead a paralegal team and establish service standards.
• Own allegations management systems and drive tech adoption.
• Identify AI/automation opportunities and governance considerations.
• Provide KPI analytics and quarterly/board reporting.

Skills

Leadership

Stakeholder management

Policy development

Process improvement

AI / automation awareness

Education

Bachelor's degree

Paralegal certification

Juris Doctor (advantage)

Master's in Compliance/Legal Studies (advantage)

Tools

Allegations management system

Microsoft 365 (SharePoint, Teams, Copilot)

Job description

The Allegations Program Manager serves as the operational leader of the Allegations Program and is responsible for the efficient administration, intake, tracking, governance, and continuous improvement of the investigations process. The role ensures investigations are managed consistently, professionally, and in accordance with company standards and governance requirements.

Key Responsibilities

Allegation Intake & Triage Leadership: Own and manage the global allegations intake process. Lead allegation triage reviews and case assignment recommendations. Ensure timely intake, classification, routing, escalation, and prioritization of allegations. Develop and maintain triage frameworks, decision trees, and escalation protocols. Monitor intake volumes, aging metrics, and resource allocation. Identify bottlenecks and proactively implement solutions.

Investigation Program Administration: Oversee the complete administrative lifecycle of investigations from intake through closure. Act as an advisor to investigators and provide first-level guidance regarding investigative process requirements. Ensure consistent documentation, quality control, file management, and record retention practices. Maintain investigation dashboards and reporting. Monitor deadlines, milestones, and overdue actions. Review investigation files for procedural completeness prior to closure. Ensure adherence to applicable investigation standards and protocols. Escalate sensitive, high-risk, or judgment-based matters to Compliance Counsel or the Compliance General Counsel.

Leadership & Team Management: Provide leadership and direction to a team of paralegals. Establish operating procedures and service standards. Train team members on allegations processes, systems, documentation requirements, and best practices. Develop succession planning and cross-functional capability within the allegations administration team. Serve as the operational lead and subject matter expert for allegations management processes.

Systems & Technology Ownership: Act as business owner for allegations management systems. Drive adoption and optimization of investigation technologies. Develop and maintain system governance and user guidance. Support configuration enhancements and system improvements. Manage relationships with technology, data, and business stakeholders.

Process Innovation: Support the identification of opportunities to leverage AI, automation, and process improvements across the allegation lifecycle. Contribute to the development of prompts, workflows, templates, and operational use cases. Monitor emerging technologies and share practical recommendations for consideration. Promote the responsible, ethical, and compliant use of AI in investigations and related processes.

Governance & Continuous Improvement: Continuously assess allegation program effectiveness. Establish key performance indicators and success metrics. Conduct process reviews and root cause analyses. Provide allegation data and trend analysis to support quarterly board-level reporting. Standardize procedures and best practices globally. Lead special projects involving investigations operations and program maturity. Apply feedback from stakeholders to improve applicable allegation processes and materials.

Exceptionally trustworthy.

Known for integrity and discretion, with the ability to handle sensitive data and investigations with confidentiality.

Calm under pressure.

Highly organized and disciplined.

Decisive and solutions oriented.

Comfortable exercising authority and influence without relying on hierarchy.

Respected by investigators and stakeholders.

Collaborative rather than bureaucratic.

Naturally inclined toward process improvement.

Tools & Technologies: Microsoft 365 (SharePoint, Teams, Copilot, PowerPoint) and AI tools; workflow automation and process mapping

• Coordinate communication among the Director of Compliance, Managing Counsel and relevant Legal Department stakeholders.
• Facilitate consistency of all communications emanating from the Program.
• Organize the annual E&C Calendar, including all key dates for Program reporting and implementation.
• Manage and coordinate regular communication among the E&C team and legal department to ensure awareness of E&C strategies.
• Coordinatemanagement reports (e.g. quarterly NGC and annualBoard of Directorspresentations, etc.) for delivery to company executives and directors.
• Maintain awareness of industry-wide developments, best practices and advancements in order to propose strategic improvements for the Program.
• Develop and track E&C KPO and KPI on a quarterly and annual basis.
• Assist in any other matter delegated by the Director of Compliance Assist in setting the long-term vision and global strategy for the E&C Program.

Desired Experience

Required

8 to 15 years of experience.Significant paralegal, investigations, compliance, legal operations, employment law, HR investigations, ethics, or regulatory experience.

Experience managing complex case portfolios.Experience administering investigative processes.

Experience developing policies, procedures, or governance programs.Experience managing stakeholders across multiple regions and functions.

Demonstrated leadership experience.

Strongly Preferred

Ethics & Compliance investigations experience.Internal investigations experience.

Whistleblower hotline experience.Allegations management system experience.

Legal operations experience.Regulatory enforcement or government investigations experience.Global multinational company experience.

Educational Background

Bachelor's degree. Paralegal certification from a recognized institution

Highly advantageous: Juris Doctor (not practicing). Master's degree in Compliance, Legal Studies, Business, or Data Analytics. Certifications in investigations, compliance, project management, or process improvement.

SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information.

Insurance

• Health, vision, and dental insurance for you and your dependents available from day one.

Learning Opportunities

• Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi‑cultural and diverse team of experts in any industry, anywhere.

Diverse and Inclusive

• Our exceptional and diverse people are the pulse and spirit of who we are.
• Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [e-mail] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

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