All-Source Platform User Support Specialist 3

Base-2 Solutions; Bethesda (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company-paid health premiums

Company-paid dental premiums

Company-paid vision premiums

401(k) with company match

Paid time off (PTO)

Job summary

Base-2 Solutions seeks a TS/SCI-cleared All-Source Platform User Support Specialist 3 to support the DIA-NMEC DOMEX Platform in Bethesda, MD. This on-site role focuses on enabling IC users to search for and retrieve relevant classified data to support intelligence analysis and operations.

The selected candidate will provide DTP familiarization and discovery tradecraft support to Intelligence Community users, helping them search for and retrieve relevant classified data to support intelligence

Qualifications

• Active TS/SCI with CI polygraph ability.
• Bachelor's degree plus 6+ years in all-source intelligence or equivalent.
• Experience with IC/Law Enforcement, user guides, and training.
• Ability to work in a dynamic, fast-paced environment.
• Excellent written and verbal communication; attention to detail.

Responsibilities

• Become a DTP power user to support critical intelligence discovery.
• Provide SME on platform use and discovery tradecraft through outreach.
• Enable users to discover, retrieve, and use data to support operations.
• Build relationships to enable use of new technologies and data.
• Create training materials and document user requirements.
• Collaborate with UI/UX, developers, and testers across the program.
• Collect metrics to refine user engagements and data discovery.

Skills

TS/SCI clearance awareness

Communication skills

Problem solving

Customer engagement

Education

Bachelor's degree with 6 years experience

Associates degree with 9 years experience

Masters degree with 6 years experience

PhD with 6 years experience

High School Diploma/GED with 9 years experience

Tools

Elasticsearch/Kibana

Tableau

ArcGIS

Analyst Notebook

SharePoint

Jira

Confluence

Job description

• Standard Title: All-Source Platform User Support Specialist
• Required Security Clearance: Top Secret/SCI
• Location: Bethesda, MD
• Work Type: On-Site
• Shift: First

• Requisition ID: 4623
• Standard Title: All-Source Platform User Support Specialist
• Required Security Clearance: Top Secret/SCI
• Location: Bethesda, MD
• Work Type: On-Site
• Shift: First
• Referral Eligibility: Eligible
• U.S. Citizenship Required? Yes

Position Summary

Base-2 Solutions is seeking a TS/SCI-cleared All-Source Platform User Support Specialist 3 to support the DIA-NMEC DOMEX Technology Platform in Bethesda, MD. This role supports the DOMEX Data Discovery Platform and focuses on enhancing user implementation of software developed under the DTP program.

The selected candidate will provide DTP familiarization and discovery tradecraft support to Intelligence Community users, helping them search for and retrieve relevant classified data to support intelligence analysis and operations.

This role is well suited for a current or former intelligence analyst or intelligence instructor who enjoys helping users, developing tradecraft, solving complex mission problems, and working directly with customers and technical teams.

Essential Duties And Responsibilities

• Become a DTP application power user to support the discovery of critical intelligence insights.
• Provide subject matter expertise on platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.
• Enable Military and Intelligence Community users to discover, retrieve, and use data to solve intelligence problems and support operations.
• Build professional relationships that enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate data into finished intelligence products.
• Identify and pursue opportunities to increase user adoption of DTP applications and data.
• Create DTP training and familiarization materials to support users.
• Document and communicate user requirements to DTP development teams.
• Collect and analyze metrics to refine user engagements and improve data discovery.
• Collaborate with teams across the program, including UI/UX designers, developers, integrators, system engineers, and testers.

Required Qualifications

• Active TS/SCI with ability to obtain a CI Polygraph.
• Bachelor's degree with a minimum of six years of experience working with, or as, an all-source intelligence analyst. Three additional years of experience may be substituted for the bachelor's degree.
• Additional directly related experience as a military intelligence analyst may be considered in lieu of degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience creating user guides and training end users for software platforms.
• Ability to perform well in a dynamic, fast-paced environment.
• Ability to solve complex problems in support of real-world national security missions.
• Ability to work directly with teammates and customers to understand requirements and develop and implement solutions.
• Self-motivated, creative, and organized.
• Ability to clarify and accomplish tasks under limited supervision.
• Ability to manage personal workload and complete tasks early or on time.
• Ability to exercise sound professional judgment that builds relationships and helps prevent or resolve problems.
• Ability to understand and anticipate second- and third-order effects that result from user engagements and personal decisions.
• Excellent written and verbal communication skills.
• Strong attention to detail.

Preferred Qualifications

• Experience working with three-letter agencies.
• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software, including Tableau, ArcGIS, or Analyst Notebook.
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent military ranks.
• High proficiency with Microsoft Office products, SharePoint, Jira, and Confluence.
• Experience supporting DIA/NMEC, NDOC, OSIC, D3P, and/or POSTMAN.

Required Education and Experience Equivalency

• High School Diploma/GED with 9 years of experience.
• Associates Degree with 9 years of experience.
• Bachelors' Degree with 6 years of experience.
• Masters' Degree with 6 years of experience.
• PhD with 6 years of experience.

Required Certifications

• None specified.

Required Security Clearance

• Active TS/SCI with ability to obtain a CI Polygraph.

Pay & Benefit Highlights

Compensation

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

• 100% company-paid medical premiums for employees and eligible dependents.
• Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• 100% company-paid dental premiums for employees and eligible dependents.
• 100% company-paid vision premiums for employees and eligible dependents.

Income Protection

• 100% company-paid premiums for short-term disability.
• 100% company-paid premiums for long-term disability.
• 100% company-paid premiums for accidental death & dismemberment (AD&D).
• 100% company-paid premiums for life insurance up to $200,000.

Retirement

• 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
• 401(k) pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 paid floating holidays.

Work-Life Balance

• Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).